Overview
Cebu Pacific Air’s missed flight policy outlines options for passengers who fail to board their scheduled flight. The policy depends on ticket type, fare rules, and whether the missed flight was due to airline-related issues or passenger circumstances. As a point-to-point carrier, Cebu Pacific treats each flight segment independently, which may allow flexibility for return flights in some cases.
Key Policy Details
- No-Show Policy: If you miss your flight without canceling at least 2 hours before departure, it is considered a "no-show." Non-refundable tickets lose their value, but you may request a refund for unused government taxes (e.g., terminal fee or airport tax). The rest of the itinerary may remain valid for point-to-point bookings, unlike full-service carriers where missing one segment cancels the entire ticket.
- Non-Refundable Tickets: For non-refundable tickets (e.g., GO Basic or promo fares), no refunds are provided for missed flights. Rebooking is possible up to 2 hours before departure via the Manage Booking portal, subject to fare differences and change fees, which can be as high as the original fare.
- Refundable Tickets: Tickets with GO Flexi Fare Bundle or CEB Flexi Add-on allow cancellation up to 2 hours before departure, with the fare convertible to a Travel Fund valid for 6 months or a full refund in the original payment method, subject to fare rules. Refunds for unused taxes are also available.
- Missed Flights Due to Airline Fault: If you miss a flight due to a Cebu Pacific cancellation or delay (e.g., 1+ hour schedule change), you can rebook on the next available flight within 30 days at no extra cost, convert the fare to a Travel Fund valid for 6 months, or request a full refund. If a connecting flight is missed due to an airline delay on the same booking, rebooking is free.
- Missed Connecting Flights with Other Airlines: If you miss a connecting flight with another airline due to a Cebu Pacific delay, the airline may issue a certificate of flight disruption but is not obligated to compensate or rebook.
- Medical or Extenuating Circumstances: If you miss a flight due to a medical emergency and provide valid documentation, Cebu Pacific may allow rebooking without fees or a refund, subject to review. Contact customer service for assistance.
- Assistance for Delays: For airline-caused delays of 2+ hours, Cebu Pacific provides food and refreshment vouchers. For delays of 6+ hours or overnight, accommodation and transport may be provided if the delay is within the airline’s control.
Steps to Take if You Miss Your Flight
- Access the Manage Booking portal on Cebu Pacific’s website or app to rebook up to 2 hours before departure or request a refund for unused taxes.
- Visit an airport ticket counter or use the online chat to connect with a live agent for rebooking or refund assistance.
- Provide your booking reference and, if applicable, documentation for medical or extenuating circumstances.
- Check fare rules to confirm eligibility for rebooking, refunds, or Travel Fund conversion.
- Keep all receipts and documentation for expense claims or refunds.
Note: Policies vary by fare type, booking channel, and whether flights are domestic or international. Promo fares are often non-refundable and have stricter rules. For code-share or separate-ticket connecting flights, the operating carrier’s rules apply. Always review fare conditions at booking and consider purchasing CEB Flexi for added flexibility.
Additional Information
If Cebu Pacific cancels or reschedules your flight with a 1+ hour difference, you are entitled to rebooking, a Travel Fund, or a full refund, including taxes and fees. Refunds are processed within 15 days but may take up to 2 billing cycles to reflect, depending on the payment method. For EU/UK flights, EU Regulation 261/2004 may apply, offering compensation up to €600 for delays of 3+ hours within the airline’s control. Always retain documentation for claims.
