Overview
Central Mountain Air’s missed flight policy outlines options for passengers who fail to board their scheduled flight. The policy is governed by the Canadian Air Passenger Protection Regulations (APPR) and varies based on ticket type, fare rules, and the reason for missing the flight. Central Mountain Air operates as a regional carrier in British Columbia and Alberta, with specific procedures for handling missed flights and disruptions.
Key Policy Details
- No-Show Policy: If you miss your flight without canceling at least 72 hours before departure, it is considered a "no-show." Non-refundable tickets lose their value, and no refunds or credits are provided unless specified by fare rules. The rest of the itinerary may be canceled if tickets are not used in sequence.
- Non-Refundable Tickets: For non-refundable tickets, no refunds are available for missed flights. Rebooking may be possible, subject to availability, fare differences, and change fees, which depend on the fare type and route.
- Refundable Tickets: Refundable tickets may be eligible for a refund of the unused portion, less any applicable fees, if requested within the ticket’s validity period. Refunds must be processed through Central Mountain Air’s website or customer service if purchased directly.
- Flexible Booking Policy: Central Mountain Air offers a flexible policy allowing up to two free roundtrip changes per person until 72 hours before departure. Cancellations within this period can result in a 24-month future flight credit or a refund to the original payment method, provided the flight was not canceled by the airline first.
- Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of a Central Mountain Air-operated flight within the same booking, the airline will rebook you on the next available flight at no additional cost. If the delay is within the airline’s control and causes a delay of 3+ hours at your final destination, you may be eligible for compensation under the APPR: $400 CAD for 3-6 hours, $700 CAD for 6-9 hours, or $1,000 CAD for 9+ hours.
- Assistance for Delays: For delays of 2+ hours within the airline’s control, Central Mountain Air provides meal vouchers ($10 for breakfast, $12 for lunch, $17 for dinner, up to $39 daily) and access to communication (e.g., WiFi or gate phone). For overnight delays, hotel accommodation and transportation are provided free of charge.
- Extraordinary Circumstances: No compensation is provided for missed flights due to circumstances outside the airline’s control, such as weather, air traffic control, or security issues. However, the airline will assist with rebooking or securing discounted accommodations if possible.
Steps to Take if You Miss Your Flight
- Contact Central Mountain Air customer service via the website, email, or airport staff to discuss rebooking or refund options.
- Provide your booking reference and explain the reason for missing the flight to explore available options.
- Check your ticket’s fare rules to understand eligibility for refunds, rebooking, or flight credits.
- Monitor flight status updates through the online Flight Status tool, airport Flight Information Displays, or email notifications.
- Keep documentation (e.g., boarding passes, receipts) for any claims or expense reimbursements.
Note: Policies vary based on ticket type, fare rules, and whether flights are booked directly with Central Mountain Air or through a travel agency. For code-share or interline flights (e.g., with Air Canada), the operating carrier’s rules may apply. Always review fare conditions at booking and consider travel insurance for added protection.
Additional Information
If Central Mountain Air cancels or delays your flight by 3+ hours, you may choose rebooking on the next available flight, a 24-month flight credit, or a refund to the original payment method. For flights delayed or canceled due to circumstances within the airline’s control, compensation claims must be filed as per the Canadian Air Passenger Protection Regulations. Retain all receipts and documentation for expenses incurred due to a missed flight.
