Overview
China Southern Airlines allows passengers to modify flight bookings under specific conditions, depending on fare type, route, and timing. Changes can be made online, via customer service, or at ticket offices, with potential fees and fare differences applied.
Key Points
- Free Changes Within Initial Period: Changes made within one day of booking are free if purchased directly from China Southern Airlines and the flight departs at least one week later.
- Change Fees: After the initial period, fees apply based on fare type, route, and cabin class. Economy class, especially promotional fares, may incur higher fees, while Premium Economy and higher cabins may have lower or no fees for same-day changes. Fees are lower for short domestic routes.
- Fare Differences: Passengers must pay any fare difference if the new flight is more expensive. If the new flight is cheaper, fare differences are generally not refunded unless specified by fare rules.
- Change Types: Passengers can modify flight dates, times, or cabin classes. Name changes are limited to three characters for corrections; significant changes may require canceling and rebooking.
- Same-Day Changes: Same-day changes for the same route are free for Premium Economy and higher cabins, subject to availability. Specific routes, like Guangzhou to Changsha or Wuhan, allow free same-day changes for discounted tickets at the check-in counter if seats are available.
- Change Process: For direct bookings, changes can be made online via the Manage Booking section with the booking reference and surname, through the mobile app, WeChat Mini Program, or by contacting customer service. Changes must be made at least a few hours before departure.
- Third-Party Bookings: Changes for tickets booked through travel agencies or partner airlines must be handled through the original booking source.
- Involuntary Changes: If China Southern Airlines cancels or delays a flight significantly due to reasons like weather or air traffic control, passengers can change to a flight within one week before or after the original date for daily routes, or two weeks for non-daily routes, without fees.
- Special Circumstances: For illness-related changes, passengers must provide medical documentation from a county-level or higher medical institution to avoid standard fees, and changes must be made before departure.
- Ticket Validity: Changed tickets are valid for one year from the original issuance date or the start of travel for used tickets, unless special fare rules apply.
Additional Information
Passengers should review China Southern Airlines’ Conditions of Carriage and fare rules for specific details. Online changes are available for direct bookings, while complex changes or third-party bookings may require contacting customer service or the booking source. For assistance, use the Manage Booking section, mobile app, or call the customer service hotline.
