Condor Airlines’ cancellation policy varies by ticket type, fare rules, and booking conditions. Below is a concise overview based on the latest available information:
24-Hour Cancellation Policy: For flights to/from the United States, you can cancel within 24 hours of booking and receive a full refund, provided the departure is at least seven days away. This applies to tickets booked directly through Condor’s website, ticket office, airport counter, or customer service, and paid with cash or credit card. Tickets purchased with gift certificates, vouchers, or reward miles are excluded.
After 24 Hours:
- Standard Fares (Economy Light, Classic, Best): These are generally non-refundable after 24 hours. If canceled, you lose the ticket value but can claim a refund for airport taxes and fees.
- Flex and Flex Plus Fares: These allow free cancellations up to 24 hours before departure, with a full refund (minus any fare differences for rebookings).
- Cancellation Fees: For non-flexible fares, fees depend on fare type, route, and timing. For example, a flat fee of AUD$80 per person (capped at AUD$320 per booking) may apply for domestic or international flights via GCC, though fees vary by country and fare rules.
Group Bookings (10+ Passengers):
- A 21-day option period allows changes or cancellations without fees. After this, the booking becomes fixed, and fees apply:
- Up to 60 days before departure: 20% cancellation fee
- 59–30 days: 50% fee
- 29–15 days: 70% fee
- 14–1 day: 90% fee
- Departure day or no-show: 100% fee
- Fees may vary by group size, route, and dates. Cancellations require written confirmation from Condor’s group reservations department.
Special Circumstances:
- Airline-Canceled Flights: If Condor cancels your flight, you’re entitled to a full refund or rebooking on the next available flight. Under EU Regulation EC261 (for flights departing from or arriving in the EU), you may claim up to €600 compensation if notified less than 14 days before departure, unless caused by extraordinary circumstances (e.g., weather, air traffic control).
- Delays: For EU flights delayed over 3 hours, you may be eligible for €250–€600 compensation, depending on flight distance, plus meals, refreshments, or accommodation if needed.
- Medical or Bereavement: Condor may waive fees for cancellations due to medical emergencies or bereavement with proper documentation (e.g., medical certificate, death certificate). Contact customer service for details.
- Overbooking: If denied boarding due to overbooking, you’re entitled to a refund, rebooking, or compensation under EC261 for EU flights.
How to Cancel:
- Phone: Call customer service at +1-877-240-6770 (USA/Canada, toll-free) or +1-877-240-6770 (other countries). Have your reservation number ready.
- In-Person: Visit a Condor ticket counter or kiosk at the airport.
- Third-Party Bookings: Contact the travel agency or third-party platform directly to process cancellations.
Refund Process:
- Refunds for cash/credit card payments are processed within 7–20 business days; checks may take 20 days.
- Refunds are issued to the original payment method after deducting applicable fees. For partially used tickets, only the unused portion (minus fees) is refunded.
- Non-refundable tickets allow refunds of taxes, fees, and surcharges.
- Refund requests must be made within the ticket’s validity period (typically one year from issuance).
Additional Notes:
- EU261 Protections: Apply to flights departing from EU airports or operated by Condor to EU airports from non-EU countries. Compensation is not due if cancellations are caused by extraordinary circumstances or if alternative flights meet specific timing criteria (e.g., departing no more than 2 hours earlier and arriving no later than 4 hours after the original schedule).
- Name Changes: Flex and Flex Plus fares allow free name changes up to 24 hours before departure. Other fares may incur fees for name corrections or transfers.
- Travel Insurance: Purchasing travel insurance can cover cancellation fees for unforeseen circumstances.
- No-Show: No refunds are issued for no-shows on non-refundable tickets, and full fees apply for groups.
