Overview
Condor Airlines offers flexible options for passengers to modify flight bookings, depending on fare type and booking source. Changes can be made online for direct bookings or through customer service, with potential fees and fare differences applied.
Key Points
- Free Changes Within Initial Period: Passengers can change flights within one day of booking without fees if booked directly through Condor’s website and the flight departs at least one week later. This applies to travel to or from the United States.
- Flex Fare: Flex fare allows free rebooking, cancellation, or name changes up to one day before departure. Only fare differences apply if the new flight is more expensive.
- Change Fees: For non-Flex fares, such as Economy Classic or Economy Zero, change fees apply per person per flight, plus any fare difference. Fees increase if changes are made within one day of departure, and rebooking may cost the full ticket price plus fare differences.
- Change Types: Passengers can modify flight dates, times, or destinations. Partial changes, like one segment of a round-trip, are allowed. Passenger details, such as phone numbers, cannot be changed, but minor name corrections are permitted.
- Change Restrictions: Rebooking is only allowed within the same class and fare category. Flights with Rail & Fly or animal transport cannot be rebooked. Extras, like seat reservations, may transfer to the new flight if available; otherwise, Condor will contact the passenger.
- Change Process: For direct bookings, log into the Condor website, access the dashboard, select the Rebook button, enter changes, choose from alternative flights, and confirm. Pay any fees or fare differences. Changes can also be made via the service center or at airport ticket counters.
- Third-Party Bookings: Changes for tickets booked through travel agencies or partner airlines must be handled through the original booking source.
- Group Bookings: For groups of ten or more, name changes for flights in Germany are free until one week before departure. After that, changes can be made by contacting the group reservations department until one day before departure. Name changes for feeder flights are not permitted.
- Involuntary Changes: If Condor cancels or significantly delays a flight, passengers may be rebooked on another flight without fees or offered a refund, especially under EU regulations for flights departing or landing in the EU.
Additional Information
Passengers should review Condor’s Conditions of Carriage and fare rules for specific details. Online changes are available for direct bookings via the website’s Manage Booking section. For complex changes or third-party bookings, contact the service center or booking source. Always check availability, as Condor’s flight schedules may be less frequent.
