Condor Airlines Missed Flight Policy

Overview

Condor Airlines’ missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. The policy is governed by fare rules, ticket type, EU/UK Regulation 261/2004 for flights departing from or landing in the EU/UK with Condor as the operating carrier, and the Canadian Air Passenger Protection Regulations (APPR) for flights to/from Canada.

Key Policy Details

• No-Show Policy: If you miss your flight without canceling in advance, it is considered a "no-show." Non-refundable tickets (e.g., Economy Light or Classic) lose their value, and the entire itinerary may be canceled as tickets must be used in sequence. Refunds are not available for no-shows unless specified by fare rules.
• Non-Refundable Tickets: For non-refundable tickets, no refunds are provided for missed flights. Rebooking may be possible, subject to availability, fare differences, and change fees (typically €50-€200, depending on fare type and route).
• Refundable/Flex Tickets: Flex fare tickets can be canceled or rebooked free of charge up to 24 hours before departure of the first flight segment. Refunds for unused portions, less any applicable fees, can be requested within one year of the ticket’s issue date.
• 24-Hour Cancellation Policy (U.S./Canada): For flights to/from the U.S. or Canada booked directly with Condor, you can cancel or change your reservation within 24 hours of purchase without penalty, provided the booking is made at least 7 days before departure and payment is made by cash or credit card (not vouchers or miles).
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of a Condor-operated flight within the same booking, the airline will rebook you on the next available flight at no additional cost. If the delay exceeds 3 hours at your final destination and is within Condor’s control (e.g., technical issues, crew scheduling), you may be eligible for compensation of €250 for flights up to 1500 km, €400 for flights between 1500-3500 km, or €600 for flights over 3500 km under EU/UK Regulation 261/2004. For Canada, APPR provides $400-$1000 CAD based on delay duration.
• Assistance for Delays: For delays of 2+ hours within Condor’s control, the airline provides meal vouchers, refreshments, and communication access (e.g., two phone calls or emails). For delays of 4+ hours, a $20 USD voucher is provided, and for overnight delays, hotel accommodation and transport are offered.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or non-airline strikes). However, Condor will assist with rebooking or refunding unused taxes and fees.

Steps to Take if You Miss Your Flight

• Contact Condor Airlines immediately via the website, mobile app, or airport customer service counter to discuss rebooking or refund options.
• Provide your booking reference and explain the reason for missing the flight to determine eligibility for rebooking, refunds, or tax refunds.
• Check your ticket’s fare rules to understand applicable fees, restrictions, or refund eligibility.
• Keep documentation (e.g., boarding passes, receipts) for any claims or expense reimbursements.

Additional Information

If Condor Airlines cancels or delays your flight by 3+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds are processed within 7 business days for cash/credit card payments or 20 business days for checks.