Copa Airlines' cancellation policy allows flexibility depending on the ticket type and timing. Here's a concise overview based on available information:
24-Hour Cancellation Policy: You can cancel your flight within 24 hours of booking without a fee and receive a full refund, provided the flight departure is at least seven days away. If payment isn't made within 24 hours, the reservation is automatically canceled.
After 24 Hours: Cancellations beyond 24 hours may incur fees depending on the fare rules. Non-refundable tickets may not qualify for a cash refund but can be credited for future travel. Refundable tickets may have penalties deducted. Fees for international flights can range from $50 to the full ticket price for non-refundable fares.
Special Circumstances:
- Death or Illness: If you, a close relative, or a traveling companion face a serious illness or death, you can cancel and request a refund with valid documentation (e.g., medical or death certificate).
- Flight Delays or Cancellations: If Copa cancels your flight or delays it by more than 4 hours, you're eligible for a full refund or rebooking on the next available flight. Compensation up to $650 may apply for cancellations with less than 14 days' notice, except in extraordinary circumstances like weather or air traffic control issues.
- Overbooking: If denied boarding due to overbooking, you can claim a full refund and may be eligible for compensation.
How to Cancel:
- Phone: Contact Copa’s customer service for assistance.
- Travel Agency: If booked through a third party, contact them directly for cancellations.
Refund Process:
- Refunds for credit card payments may take up to two billing cycles. Cash refunds are immediate, while checks take about 10 business days.
- For partially used tickets, refunds depend on fare rules, and credits may be issued instead of cash.
- Tickets purchased with miles are refunded as miles, not cash.
Additional Notes:
- Basic economy tickets are generally non-cancelable after 24 hours.
- If the airline cancels your flight, you’re entitled to a full refund or rebooking, regardless of ticket type.
