Overview
Copa Airlines allows passengers to modify flight bookings under specific conditions, depending on fare type and booking source. Changes can be made online or through customer service, with potential fees and fare differences applied.
Key Points
- Free Changes Within Initial Period: Changes made within one day of booking are free if purchased directly from Copa Airlines and the flight departs at least one week later.
- Change Fees: After the initial period, a fee applies for changes made several hours to one day before departure, varying by fare type and route. Fees may be lower for flexible fare families like Business Full or Economy Full.
- Fare Differences: Passengers must pay any fare difference if the new flight is more expensive. Refunds for cheaper flights depend on fare conditions.
- Same-Day Changes: Same-day flight changes for the same route are allowed several hours to one day before departure, subject to availability, with a fee per passenger and fare differences.
- Name Changes: Minor name corrections up to three characters are allowed online. Significant changes require contacting customer service with supporting documents like a marriage certificate, and a fee may apply.
- Change Process: For direct bookings, changes can be made online via Manage Your Booking by entering the reservation code and last name, or through the Reservation Center. Third-party bookings must be changed through the original booking source.
- Fare Families: Flexible fares like Economy Full or Business Full allow changes with minimal or no fees, while Basic Economy may have stricter rules and higher fees.
- Flight Disruptions: If Copa Airlines cancels or delays a flight significantly, passengers may be rebooked without fees or offered a refund, depending on circumstances.
- Ticket Validity: Changed tickets remain valid for one year from the original issuance date, unless a special fare specifies a shorter period.
- Third-Party Restrictions: Tickets booked through travel agencies or partner airlines may have additional restrictions and require changes through the booking source.
Additional Information
Passengers should review Copa Airlines’ fare rules and Conditions of Carriage for specific details. Online changes are available for direct bookings via the website or app, while customer service can assist with complex changes. For third-party bookings, contact the original booking source.
