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Croatia Airlines Cancellation Policy

Croatia Airlines’ cancellation policy offers flexibility based on ticket type, fare rules, and timing, with protections under EU Regulation EC261/2004 for eligible flights. Below is a concise overview based on the latest available information:

24-Hour Cancellation Policy: You can cancel your flight within 24 hours of booking and receive a full refund without fees, provided the departure is at least seven days (168 hours) away. This applies to all fare types, but the booking must:

  • Be made directly through Croatia Airlines’ website, office, or customer service (not third-party agents).
  • Not include more than nine passengers.
  • Not be paid with a future travel credit voucher.

After 24 Hours:

  • Non-Refundable Fares (e.g., FlyEasy): Cancellations are not refundable except for unused airport taxes. Fuel, security, and environmental surcharges are non-refundable. Cancellation must occur before departure.
  • Refundable Fares (e.g., FlyOpti, FlyFlexi): Cancellations incur a penalty:
    • Domestic flights: €13–€30 per direction.
    • International flights: €30 per direction.
  • Business Class (FlyBizz): More flexible, with lower or no penalties depending on fare rules.
  • Fees: Vary by fare type, destination, and timing. Cancellations within 7 days of departure may incur higher fees. Check ticket fare rules for specifics.
Special Circumstances:
  • Airline-Canceled Flights: If Croatia Airlines cancels your flight, you’re entitled to:
    • A full refund for unused ticket portions or a return flight to your origin.
    • Rebooking on the next available flight at no cost.
    • No compensation if rebooked on a flight departing no more than 1–2 hours earlier and arriving less than 2–4 hours later than the original schedule.
  • Delays: For delays of 3+ hours, you may receive €250–€600 compensation under EC261, plus care (meals, refreshments, communication access). For delays of 5+ hours, you can request a refund.
  • Overbooking: If denied boarding due to overbooking, you’re entitled to a refund, rebooking, or compensation per EC261.
  • Medical or Bereavement: Refunds may be granted for serious illness or death of a passenger or immediate family member with valid documentation (e.g., medical or death certificate).
  • Extraordinary Circumstances: No compensation for cancellations due to uncontrollable events (e.g., bad weather, political instability, airport issues), but refunds or rebooking are offered.
How to Cancel:
  • Phone: Call customer service at +1-877-240-6770 or the U.S. toll-free number (if available). Have your reservation number ready.
  • In-Person: Visit a Croatia Airlines ticket counter or airport kiosk.
  • Third-Party Bookings: Contact the travel agency or platform directly for cancellations and refunds.
Refund Process:
  • Refunds are processed within 7–21 business days to the original payment method. For fully unused tickets, the refund equals the fare paid minus fees. For partially used tickets, the refund is the difference between the fare paid and the fare for used segments, minus fees.
  • Refunds for taxes and fees are available for non-refundable tickets. Fuel, security, and environmental surcharges are non-refundable.
  • Reward tickets (miles) are non-refundable.
  • Submit refund requests via the website’s refund form or by mail to: Croatia Airlines, Customer Relations Department, Bani 75b, Buzin, 10010 Zagreb, with your name, contact details, ticket number, booking reference, banking details, and supporting documents.
  • Refunds are issued to the ticket holder or payer with proof of payment.
Additional Notes:
  • EC261 Protections: Apply to flights departing from EU/UK airports or arriving in the EU/UK on Croatia Airlines. Claims can be filed for disruptions within the last 3 years.
  • Fare Restrictions: Tickets must be used in sequence; skipping segments invalidates the ticket. Non-refundable amounts remain non-refundable even if upgraded to a higher fare.
  • No-Show: No refunds for no-shows unless covered by special circumstances with documentation.
  • Travel Insurance: Recommended to cover cancellations for medical or personal reasons.