Overview
Croatia Airlines, the national carrier of Croatia, allows passengers to modify flight bookings under specific conditions based on fare type and booking source. Changes can be made online, through the Contact Centre, or via the original booking source, with potential fees and fare differences applied.
Key Points
- Free Changes Within Initial Period: Changes made within one day of booking are free if purchased directly from Croatia Airlines and the flight departs at least one week later, provided the booking includes no more than nine passengers and was not made with a travel voucher.
- Change Fees: After the initial period, fees apply based on fare type. FlyEasy fares incur a fee per direction if the same class is available; otherwise, the fare difference to a higher class applies. FlyFlexi fares allow free changes if the same class is available, with only fare differences applied if a higher class is needed.
- Fare Differences: Passengers must pay any fare difference if the new flight is more expensive. Refunds for cheaper flights are generally not provided, except for unused airport taxes in some cases.
- Change Types: Passengers can modify flight dates or times but not departure or arrival airports. Name changes are allowed under specific conditions, with fees varying by fare type; for example, FlyEasy incurs a higher fee, while FlyFlexi has a lower fee.
- Change Process: For direct bookings, changes can be made online via the Manage Booking section by entering the reservation reference and last name, or through the Contact Centre. Changes must be made before the flight’s departure, and any fees must be paid within one day of the change.
- Fare Restrictions: International flights can only be exchanged for international flights, and domestic flights for domestic flights, operated by Croatia Airlines. Tickets must be used in the sequence of the booked routing, or they may become invalid.
- Third-Party Bookings: Changes for tickets booked through travel agencies or partner airlines must be handled through the original booking source.
- Involuntary Changes: If Croatia Airlines cancels or significantly delays a flight, passengers may be rebooked on another flight at no cost or offered a refund, especially under EU regulations for flights departing or landing in the EU.
- Name Change Restrictions: Name changes are subject to fare rules, and transferring tickets to another person is generally not allowed. Minor corrections may be permitted with documentation.
- Ticket Validity: Changed tickets are valid for one year from the original issuance date, unless specified otherwise by fare rules.
Additional Information
Passengers should review Croatia Airlines’ Conditions of Carriage and fare rules, available during booking, for specific details. Online changes are available for direct bookings via the website or mobile app. For third-party bookings or complex changes, contact the original booking source or the Contact Centre. Always check fare conditions, as non-refundable tickets may have stricter rules.
