EasyJet's cancellation policy outlines options for passengers needing to cancel or modify their bookings, with specific conditions for refunds and fees. Here's a summary based on the latest information:
Within 24 Hours of Booking: If you cancel within 24 hours of making a booking, you're entitled to a full refund minus a cancellation fee. The fee is £49 (approximately $53.36 or €49) for online cancellations or £55 if processed through the customer service team. This applies only if the booking was made at least 7 days before the scheduled departure. You cannot cancel less than 2 hours before departure, even within the 24-hour window.
After 24 Hours: Cancellations made more than 24 hours after booking are generally non-refundable, meaning you lose the fare paid. However, you can change your flight to another date or destination for a Flight Change Fee (listed in EasyJet’s Fees and Charges) plus any fare difference. This is often a better option than cancelling outright.
Special Circumstances:
- Serious Illness: If you or a close family member face a serious or terminal illness, you may request a refund or flight voucher. You must submit a Medical Declaration Document, completed and signed by a doctor, through the "Manage Bookings" section. EasyJet reviews these cases and may offer a refund or voucher at their discretion, valid for use within six months.
- Bereavement: In case of a family bereavement, contact EasyJet’s Customer Services Team as soon as possible. They may offer a refund, fee waiver for flight changes, or a voucher for future travel, subject to review.
- Government Restrictions: If a flight is cancelled due to government travel bans (e.g., during COVID-19), you’re entitled to a full refund. However, if you choose not to travel due to personal concerns but the flight operates, no refund is provided unless covered by specific travel insurance.
Airline-Cancelled Flights: If EasyJet cancels your flight, you can choose:
- A full refund, processed automatically within 7 days.
- Rebooking to another EasyJet flight to the same or a nearby destination at no extra cost.
- Compensation under EU/UK Regulation 261/2004 if the cancellation is within 14 days of departure and not due to extraordinary circumstances (e.g., weather, strikes outside EasyJet’s control). Compensation ranges from £220 to £520, depending on flight distance, and may be reduced by 50% if an alternative flight arrives within 2–4 hours of the original schedule.
Government Taxes: If you don’t fly, you’re entitled to a refund of government taxes (e.g., £13 per flight from the UK, £80 for Egypt, Jordan, or Israel). There’s no time limit to claim this, and you can request it via EasyJet’s customer service.
How to Cancel:
- By Phone: Call EasyJet’s customer service at +1-877-240-6770 to cancel, noting the higher £55 fee.
- Through an Agent: If booked via a travel agency, contact them directly to cancel, as they manage the booking.
Additional Notes:
- Refunds, if applicable, are processed to the original payment method within 3–28 days, though bank or payment gateway delays may occur.
- For combo bookings (e.g., flights with car hire or hotels), separate cancellation policies may apply for non-flight services. Contact the provider directly.
- EasyJet’s “Flexi Fare” option offers more flexibility for changes or cancellations without fees, which may suit frequent travellers.
- If you miss a flight but arrive at the airport within 2 hours of departure, you can transfer to the next available flight for a £99 Rescue Fee
- Travel insurance with “cancel for any reason” coverage may allow reimbursement in cases where EasyJet doesn’t provide a refund.
Passenger Rights: Under EU/UK Regulation 261/2004, if EasyJet cancels a flight less than 14 days before departure, you may be entitled to compensation unless the cancellation is due to extraordinary circumstances (e.g., weather, air traffic control strikes). You’re also entitled to meals, refreshments, or accommodation if delays or cancellations cause significant disruption. Claims can be submitted via EasyJet’s website.
