Overview
EasyJet provides a flexible flight change policy to accommodate passengers' needs, allowing modifications to flight dates, times, or destinations, subject to fare rules and availability. Changes can be made online, via the mobile app, through customer service, or at the airport, with varying fees depending on the method and timing.
Key Points of the Policy
- Eligibility for Changes: Passengers can change flight dates, times, or destinations up to two hours before the scheduled departure, even after check-in, subject to ticket conditions and seat availability.
- Change Fees: A fee applies per passenger per flight, varying by fare type, method of change, and timing. Online changes are typically cheaper than those made through customer service or at the airport.
- Fare Differences: If the new flight’s fare is higher, passengers must pay the difference. If the new fare is lower, no refund is provided for the difference, and the change fee still applies.
- Free Changes: Changes within 24 hours of booking are free if the booking was made at least seven days before departure. Fare differences may still apply.
- Name Changes: Minor spelling corrections (up to three letters) are free online. Other name changes incur a fee, and the name must match the passenger’s travel document.
- Missed Flights: If passengers miss a flight but arrive at the airport within two hours of departure, they can transfer to the next available flight for a rescue fee.
- Special Circumstances: For serious illness or bereavement, passengers may request fee waivers or vouchers by contacting customer service and providing documentation, subject to airline discretion.
How to Change a Flight
Passengers can modify bookings through the following methods:
- Online: Access the Manage Bookings section on the EasyJet website or mobile app, enter booking details, select new flight options, and pay any fees or fare differences.
- Customer Service: Contact EasyJet’s customer service team by phone, email, or social media for assistance, especially for complex changes or special cases.
- At the Airport: Visit the bag drop or EasyJet counter for in-person support, ensuring changes are made at least one hour before departure.
Tips for a Smooth Experience
- Make changes early to avoid higher fees and ensure better availability.
- Use the website or mobile app for cost-effective modifications.
- Review fare rules before booking to understand change restrictions.
- Ensure booking details, like names, match travel documents to avoid complications.
- Keep booking references handy when contacting customer service.
- Consider flexible fare options, like Flexi, for free route changes and additional benefits.
Important Notes
After making changes, passengers must re-check-in and download or print a new boarding pass. Baggage allowances and seat selections typically transfer to the new flight, but seat fees are non-refundable if equivalent seats are unavailable. For bookings made through third parties, contact the agent directly, as their terms may apply. In cases of airline-initiated cancellations, passengers can transfer to another flight for free or request a refund, with potential compensation under applicable regulations, such as EC 261 for EU/UK departures.
