EasyJet Airlines Missed Flight Policy

Overview

EasyJet Airlines’ missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. As a low-cost carrier based in the UK, the policy is governed by fare rules, ticket type, UK/EU Regulation 261/2004 for flights departing from or landing in the UK/EU, and the Canadian Air Passenger Protection Regulations (APPR) for flights to/from Canada. EasyJet’s policies are designed to be flexible, with options like the Flex Guarantee for changes up to 2 hours before departure.

Key Policy Details

• No-Show Policy: If you miss your flight without canceling in advance, it is considered a "no-show." Non-refundable tickets lose their value, but unlike many legacy airlines, missing an outbound flight does not affect other flights in the booking (e.g., return flights remain valid). You can claim a refund for government taxes for unused flights.
• Rescue Fee: If you miss your flight but arrive at the airport within 2 hours of its scheduled departure, you can transfer to the next available EasyJet flight to the same destination by paying a Rescue Fee (£99-£129, depending on the route). This must be arranged at the airport bag drop or ticket desk.
• Non-Refundable Tickets: Non-refundable tickets (e.g., Standard, FLEXI) are not eligible for refunds after the 24-hour cancellation period. You can change the flight up to 2 hours before departure without a change fee under the Flex Guarantee, but fare differences may apply.
• Refundable Tickets: Refundable tickets or FLEXI fares can be canceled for a refund, less any applicable fees, if requested within one year from the ticket’s issue date. Refunds can be processed online or through customer service for tickets purchased directly from EasyJet.
• 24-Hour Cancellation Policy: For bookings made directly with EasyJet, you can cancel within 24 hours of purchase for a full refund, minus a cancellation fee (£30 online, £35 via customer service), provided the flight is at least 7 days away. This applies to all fare types.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of an EasyJet-operated flight within the same booking, the airline will rebook you on the next available flight at no additional cost. If the delay exceeds 3 hours at your final destination and is within EasyJet’s control (e.g., technical issues), you may be eligible for compensation: £220/€250 for flights up to 1500 km, £350/€400 for flights between 1500-3500 km, or £520/€600 for flights over 3500 km under UK/EU 261. For Canada, APPR provides $125-$500 CAD based on delay duration.
• Assistance for Delays: For delays of 2+ hours (flights under 1500 km), 3+ hours (flights 1500-3500 km), or 4+ hours (flights over 3500 km) within EasyJet’s control, the airline provides meals, refreshments, and communication access (e.g., two phone calls or emails). For delays of 5+ hours, you can choose a refund. Overnight delays include hotel accommodation and transport, if available.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or third-party strikes). EasyJet will assist with rebooking or refunding unused taxes.
• Denied Boarding: If you miss a flight due to overbooking and checked in on time, EasyJet will rebook you on the next available flight and may provide compensation (£220-£520, depending on flight distance) under UK/EU 261, unless you voluntarily give up your seat.
• Special Circumstances: If you miss a flight due to bereavement or serious illness, EasyJet may waive fees and offer a refund, fee-free change, or flight voucher, subject to proof (e.g., medical certificate or death certificate).

Steps to Take if You Miss Your Flight

• Arrive at the airport within 2 hours of departure to request a transfer to the next available flight by paying the Rescue Fee at the bag drop or ticket desk.
• Contact EasyJet via the website, mobile app, or airport customer service counter to discuss rebooking, refunds, or tax refund options.
• Provide your booking reference and explain the reason for missing the flight to determine eligibility for rebooking, refunds, or fee waivers.
• Check your ticket’s fare rules in Manage Bookings to understand applicable fees or refund eligibility.
• Submit compensation or refund claims through the online form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts).
• Keep all documentation for any claims or expense reimbursements.

Additional Information

If EasyJet cancels or delays your flight by 3+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds are processed within 7 days for unused tickets or taxes under UK/EU regulations. Compensation claims for UK/EU flights can be filed up to 6 years after the flight. EasyJet’s automated compensation system processes eligible claims within 24 hours. For expenses incurred due to a missed flight, retain all receipts and submit claims within 21 days for delays or 7 days for baggage issues. For more details, review EasyJet’s Terms and Conditions or UK/EU Regulation 261.