EasyJet, a leading European low-cost carrier, has a flexible name change policy to comply with aviation security regulations, requiring the name on the ticket to match the passenger’s government-issued ID or passport exactly. Unlike many airlines, EasyJet allows both minor corrections for typos and full name changes to transfer a ticket to another person, subject to fees. Changes must be made at least two hours before departure. Below is a summary of the policy based on available information.
General Rule
EasyJet permits minor name corrections (up to three characters) and full name changes to transfer a ticket to another person for all fare types, including Standard, Standard Plus, Essentials, and Flexi. Changes must be requested at least two hours before the scheduled departure time for tickets booked directly through EasyJet’s website, mobile app, or customer service. The policy applies to unused tickets for flights operated by EasyJet (EZY/EJU/EZS codes). For codeshare flights, the operating airline’s policy applies. Tickets booked through third-party platforms or travel agencies must be amended through the original booking source. For international flights, the name must be in Roman alphabet (A-Z) without spaces or special symbols, matching the passport exactly. After any name change, passengers must re-check in and reprint or redownload their boarding pass.
Permitted Name Corrections and Changes
- Minor Typos: Corrections for spelling errors in the first, middle, or last name, up to three characters (e.g., correcting “Jonh” to “John”).
- Title Changes: Updating titles (e.g., changing “Mr” to “Ms”).
- Legal Name Changes: Updates due to marriage, divorce, adoption, or other legal reasons, supported by official documents (e.g., marriage certificate, divorce decree, or court order).
- Name Order Errors: Fixing swapped first and last names to match the ID or passport (e.g., correcting “SMITH JOHN” to “JOHN SMITH”).
- Middle Name Adjustments: Adding or deleting a middle name to align with the ID or passport.
- Full Name Changes: Transferring the ticket to another person, subject to a name change fee.
Fees
Minor corrections (up to three characters) and title changes are free if made online or via the mobile app through the “Manage Bookings” section. Legal name changes (e.g., due to marriage or divorce) and children’s surname changes are free if requested via the Customer Service Team at least two days before departure, provided supporting documentation (e.g., marriage certificate, court order) is submitted. Full name changes to transfer a ticket to another person incur a name change fee, which is lower if made more than two months before departure and higher if made within two months, typically in pounds sterling or euros. The fee is per passenger per flight and is cheaper when made online or via the mobile app compared to through customer service or at the airport. If the new flight’s fare is higher, a fare difference may apply, along with applicable taxes. Additional service charges may apply for changes through travel agencies or airport counters. For specific fee details, refer to EasyJet’s Fees and Charges on their official website.
Process
- Online Changes: For minor corrections (up to three characters) or title changes, use the “Manage Bookings” section on EasyJet’s website or mobile app. Log in with the booking reference (six-digit alphanumeric code) and passenger’s last name, select the booking, and update the name via the “Change Names” option. For full name changes, the same process applies, but a fee is charged.
- Customer Service: For legal name changes, children’s surname changes, or full name changes requiring assistance, contact EasyJet’s Customer Service Team via phone, email, live chat, WhatsApp, or social media (e.g., X, Facebook) with the booking reference, ID, and supporting documents (e.g., passport, marriage certificate). Changes via customer service incur a higher fee than online changes.
- Airport Counter: Visit an EasyJet bag drop or ticket counter at least one hour before departure (ninety minutes for name changes) with the ticket, government-issued ID, and relevant documents for verification. Changes at the airport incur the highest fees.
- Third-Party Bookings: If booked through a travel agency or third-party platform (e.g., Expedia, Kayak), changes must be requested through the original booking source, which may involve additional fees or delays.
- Documentation: Minor corrections and title changes require no documentation if within three characters. Legal name changes or children’s surname changes require official documents like a marriage certificate, divorce decree, or court order. Full name changes require the new traveler’s government-issued ID for verification.
Restrictions
- Codeshare Flights: Name corrections or changes for flights operated by partner airlines, even if booked through EasyJet, are subject to the operating airline’s policy.
- Post-Check-in Changes: Changes can be made up to two hours before departure, even after online check-in, but passengers must re-check in and reprint or redownload their boarding pass.
- Character Limit: Free corrections are limited to three characters per name (first, middle, or last).
- Fare Type Restrictions: All fare types (Standard, Standard Plus, Essentials, Flexi) allow name changes, but Flexi fares offer additional flexibility, such as free route changes, which may reduce costs associated with rebooking.
- Single Correction Limit: Multiple name changes are permitted, but each incurs a fee unless it’s a free correction (e.g., typos up to three characters or legal name changes with documentation).
- No Resale for Profit: While full name changes are allowed, reselling tickets for profit is prohibited under EasyJet’s terms.
- Other Modifications: Changes to date of birth or gender require contacting customer service and may incur a fee unless part of a legal name change with documentation.
Free Correction Period
Minor corrections (up to three characters) and title changes are free when made online or via the mobile app at any time before departure. Legal name changes (e.g., due to marriage, divorce) and children’s surname changes are free if requested via the Customer Service Team at least two days before departure, with valid documentation. For bookings made in error, a full refund (minus an administrative fee) is available within one day of purchase for tickets booked directly through EasyJet, allowing rebooking with the correct name. This does not apply to third-party bookings after the 24-hour period.
How to Request a Name Change
- Online: Use the “Manage Bookings” section on EasyJet’s website or mobile app. Log in with the booking reference and last name, select the booking, and update the name via the “Change Names” option. Free for minor corrections and title changes; fees apply for full name changes.
- Phone: Contact EasyJet’s Customer Service Team with the booking reference, ID, and necessary documents ready. Free for legal name changes with documentation; fees apply for other changes.
- Email: Email the Customer Service Team using the contact form on the EasyJet website, providing the booking reference, correction details, and supporting documents.
- Live Chat/WhatsApp: Use live chat or WhatsApp on the website or app, providing the booking reference and correction details.
- Airport Counter: Visit an EasyJet bag drop or ticket counter at least one hour before departure (ninety minutes for name changes) with the ticket, ID, and supporting documents. Highest fees apply.
- Social Media: Reach out via EasyJet’s social media channels (e.g., X, Facebook) for assistance, providing the booking reference and documents.
- Third-Party Bookings: Contact the travel agency or platform where the ticket was booked to initiate the correction or change process.
Practical Notes
- Verification: Always provide a government-issued ID or legal documents for corrections or changes. The corrected name must match the passport exactly, especially for international flights, to avoid boarding issues.
- Timing: Request changes at least two hours before departure to avoid complications. For legal name changes, contact customer service at least two days prior to ensure processing time.
- Middle Name Concerns: For domestic or short-haul flights, missing middle names may be overlooked if the first and last names match, but international travel requires an exact match. Adding a middle name may be treated as a minor correction if within three characters, or a full name change with a fee if more extensive.
- Third-Party Bookings: Changes through third parties are complex, as EasyJet requires the agency to handle the request, potentially causing delays or additional fees.
- Agent Errors: If the error was made by EasyJet or an agent, emphasize this when requesting a correction, as it may qualify for a free change.
- Check Passport Format: For international travel, ensure the name matches the passport’s Roman alphabet spelling exactly, without spaces or special symbols.
- Flexi Fare Advantage: Flexi fare holders benefit from additional flexibility, such as free route changes, which can reduce costs if a name change requires rebooking.
- Boarding Pass Update: After any name change, re-check in online and reprint or redownload the boarding pass to reflect the updated details.
