Overview
Edelweiss Air, a Swiss leisure airline, allows passengers to modify flight bookings under specific conditions based on fare type and booking source. Changes can be made online via the My Booking section for direct bookings or through the Service Center, with potential fees and fare differences applied. All flights operate from Zurich, as Edelweiss does not offer bookings from other airports.
Key Points
- Free Changes Within Initial Period: Changes made within one day of booking are free if purchased directly through Edelweiss’ website or Service Center, provided the flight departs at least one week later and the booking includes up to nine passengers.
- Change Fees: After the initial period, fees apply based on fare type. Economy Saver fares may only allow refunds of airport taxes, while Economy Flex, Business, and Business Flex fares permit changes with a fee per person per direction, plus fare differences if the new flight is more expensive.
- Fare Differences: Passengers must pay any fare difference if the new flight costs more. If a higher fare family is available, the original fare’s conditions apply. Refunds for cheaper flights are generally not provided, except for unused taxes in some cases.
- Change Types: Passengers can modify flight dates or times but not departure or arrival airports. Seat reservations are not automatically transferred and must be rebooked separately, free if the same or lower-priced seat is chosen.
- Change Process: For direct bookings, changes can be made online via the My Booking section using the six-character reservation number and surname until four days before departure. Last-minute changes require contacting the Service Center. Edelweiss Options like baggage or meals booked directly transfer automatically, but those booked separately need Service Center assistance.
- Third-Party Bookings: Changes for tickets booked through travel agencies or partner airlines, such as SWISS, must be handled through the original booking source.
- Involuntary Changes: If Edelweiss cancels or significantly delays a flight, passengers may be rebooked on another flight at no cost or offered a refund, in line with EU or U.S. regulations for applicable routes.
- Ticket Validity: Changed tickets remain valid for one year from the original issuance date, within Edelweiss’ published flight schedule, unless special fare rules apply.
- Restrictions: Changes are not permitted for codeshare flights, itineraries with other airlines, or certain promotional fares. Light Fares without baggage allowance may have stricter rules.
Additional Information
Passengers should review Edelweiss Air’s Conditions of Carriage and fare rules for specific details. Online changes are available for direct bookings via the My Booking section, but not for bookings from Germany or Austria, which require Service Center assistance. For third-party bookings, contact the original booking source. Always verify fare conditions and availability, as Edelweiss operates a limited schedule from Zurich.
