Edelweiss Air Missed Flight Policy

Overview

Edelweiss Air’s missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. As a Swiss leisure airline and a subsidiary of Swiss International Air Lines under the Lufthansa Group, the policy is governed by fare rules, ticket type, and EU/UK Regulation 261/2004 for flights departing from or landing in the EU/UK with Edelweiss Air as the operating carrier. Additional regulations, such as the Canadian Air Passenger Protection Regulations (APPR), may apply for flights to/from Canada.

Key Policy Details

• No-Show Policy: If you miss your flight without canceling in advance, it is considered a "no-show." Non-refundable tickets (e.g., Economy Light) lose their value, and the entire itinerary may be canceled as tickets must be used in sequence. Refunds are not available for no-shows unless specified by fare rules, but unused taxes and fees may be refunded upon request.
• Non-Refundable Tickets: For non-refundable tickets, no refunds are provided for missed flights. Rebooking may be possible, subject to availability, fare differences, and change fees (typically €50-€150, depending on fare type and route). Changes must be made through the booking channel or airport staff.
• Refundable/Flex Tickets: Flexible fare tickets (e.g., Economy Flex, Business Flex) can be canceled or rebooked without penalty up to 24 hours before departure. Refunds for unused portions, less any applicable fees, can be requested within one year of the ticket’s issue date through the website or customer service for tickets purchased directly.
• 24-Hour Cancellation Policy: For bookings made directly with Edelweiss Air, you can cancel or change your reservation without penalty within 24 hours of purchase, provided the booking is made at least one week before departure. This applies to all fare types but excludes additional services like baggage fees.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of an Edelweiss Air-operated flight within the same booking, the airline will rebook you on the next available flight at no additional cost. If the delay exceeds 3 hours at your final destination and is within the airline’s control (e.g., technical issues, crew scheduling), you may be eligible for compensation of €250 for flights up to 1500 km, €400 for flights between 1500-3500 km, or €600 for flights over 3500 km under EU/UK Regulation 261/2004. For Canada, APPR provides $125-$500 CAD based on delay duration.
• Assistance for Delays: For delays of 2+ hours within the airline’s control, Edelweiss Air provides meals, refreshments, and communication access (e.g., two phone calls or emails). For delays of 5+ hours, you may choose a refund or rebooking. Overnight delays include hotel accommodation and transport, if available.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or non-airline strikes). The airline will assist with rebooking or refunding unused taxes and fees.
• Denied Boarding: If you miss a flight due to overbooking, Edelweiss Air will seek volunteers to give up their seats in exchange for compensation and rebooking. If involuntarily denied boarding, you may be eligible for compensation of €250-€600 under EU/UK regulations or $200-$775 USD under U.S. DOT rules, depending on flight distance and delay duration.

Steps to Take if You Miss Your Flight

• Contact Edelweiss Air immediately via the website, mobile app, or airport customer service counter to discuss rebooking or refund options.
• Provide your booking reference and explain the reason for missing the flight to determine eligibility for rebooking, refunds, or tax refunds.
• Check your ticket’s fare rules to understand applicable fees, restrictions, or refund eligibility.
• Submit compensation or refund claims through the online form on the Edelweiss Air website, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts).
• Keep all documentation for any claims or expense reimbursements.

Additional Information

If Edelweiss Air cancels or delays your flight by 3+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds are processed within 7 days for unused tickets or taxes under EU/UK regulations, or within 20 days for other payment methods. Compensation claims for EU/UK flights must be filed within 3 years. For flights to/from Canada, APPR requires rebooking or refunds for cancellations with less than 14 days’ notice. Always retain documentation for expenses incurred due to a missed flight. For more details, review Edelweiss Air’s Conditions of Carriage or Customer Service Plan.