EgyptAir’s cancellation policy offers flexibility based on ticket type, fare rules, and timing, with protections under EU Regulation EC261/2004 for EU flights and U.S. DOT regulations for U.S.-related travel. Below is a concise overview based on the latest available information:
24-Hour Cancellation Policy: You can cancel your flight within 24 hours of booking and receive a full refund without fees, provided the departure is at least seven days (168 hours) away. This applies to all fare types (Economy, Business, First), including non-refundable tickets, but only for bookings made directly through EgyptAir’s website
After 24 Hours:
- Refundable Tickets: Can be canceled anytime before departure for a full refund, minus any applicable fees (typically $40–$100 for domestic, $100–$400 for international routes, depending on fare type, route, and timing).
- Non-Refundable Tickets: Only unused airport taxes are refundable after cancellation fees. Fees range from $40 (domestic) to $100–$400 (international). If canceled within 3 days of departure, the full ticket fare may be charged as a fee.
- No-Show: No refunds are issued for no-shows, and the entire ticket fare may be forfeited as a cancellation fee.
- Unauthorized Tickets: No refunds are granted for tickets deemed unauthorized (e.g., invalid or fraudulent bookings).
Special Circumstances:
- Airline-Canceled Flights: If EgyptAir cancels your flight due to reasons within their control (e.g., technical issues), you’re entitled to:
- A full refund for the unused ticket portion or rebooking on the next available flight at no cost.
- No compensation if rebooked on a flight with similar departure/arrival times or if the cancellation is due to uncontrollable events.
- For non-EU flights, EgyptAir may offer rebooking, accommodation, or a refund if no flight is available.
- Delays: For EU flights delayed 3+ hours, you may receive €250–€600 compensation under EC261, plus care (meals, refreshments, accommodation if overnight). For 5+ hour delays, you can request a refund. Non-EU flights may have limited compensation unless the delay is airline-caused.
- Overbooking: If denied boarding due to overbooking, you’re entitled to a refund, rebooking, or compensation under EC261 (EU flights) or U.S. DOT rules (U.S. flights).
- Medical or Bereavement: Full refunds or fee waivers may be granted for serious illness or death of a passenger or immediate family member with documentation (e.g., medical certificate, death certificate). Refunds may also apply for cancellations due to government/military orders or expired legal travel documents.
- COVID-19 Cancellations: For flights canceled by EgyptAir from March 19, 2020, to June 30, 2020, passengers could choose a full refund or a travel voucher. Current COVID-related policies are less clear, but refunds are standard for airline-canceled flights.
How to Cancel:
- Phone: Call +1-877-240-6770. Provide your reservation number. Some sources report inconsistent customer service, so document interactions.
- In-Person: Visit an EgyptAir ticket counter or kiosk at the airport for last-minute cancellations.
- Third-Party Bookings: Contact the travel agency directly, as EgyptAir’s 24-hour policy may not apply, and refunds may be subject to agency fees.
Refund Process:
- Refunds are processed within 7–30 business days to the original payment method (credit card refunds may take multiple billing cycles). Refunds are issued in the same currency as the ticket purchase.
- For non-refundable tickets, only unused airport taxes are refunded after fees. Fuel, security, and environmental surcharges are non-refundable.
- For partially used tickets, refunds cover the unused portion minus fees, calculated based on the fare for used segments. Refund requests must be made within one year of ticket issuance.
- Submit refund requests via the online refund form at www.egyptair.com or by contacting the nearest ticket office. Include booking number, ticket number, and supporting documents (e.g., for medical claims). For multi-passenger bookings, call to split reservations if refunding only one passenger.
Additional Notes:
- EC261 Protections: Apply to flights departing from EU airports or arriving in the EU on EgyptAir. Claims are valid for disruptions within the last 3 years. Non-EU departures (e.g., U.S. to EU) are not covered unless operated by an EU carrier.
- Operational Context: EgyptAir’s on-time performance is approximately 20.23%, with 231 cancellations in a recent 24-hour period. Verify cancellation reasons, as operational issues (e.g., technical problems) may qualify for compensation, while weather-related issues do not.
- Travel Insurance: Recommended to cover cancellations for personal reasons not covered by the airline.
