Egyptair Missed Flight Policy

Overview

EgyptAir’s missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. The policy is governed by fare rules, ticket type, EU/UK Regulation 261/2004 for flights departing from or landing in the EU/UK, and U.S. DOT regulations for flights to/from the U.S. EgyptAir, as a Star Alliance member, adheres to its Conditions of Carriage for handling missed flights.

Key Policy Details

• No-Show Policy: If you miss your flight without notifying EgyptAir in advance, it is considered a "no-show." Non-refundable tickets lose their value, and the entire itinerary, including return flights, may be canceled as tickets must be used in sequence. Refunds are not available for no-shows unless specified by fare rules, but unused taxes and fees may be refunded upon request. Passengers must check in at least 2 hours before departure to avoid a no-show fee and cancellation.
• Non-Refundable Tickets: For non-refundable tickets (e.g., Economy Promo), no refunds are provided for missed flights. Rebooking may be possible, subject to availability, fare differences, and change fees (typically $50-$200 USD, depending on fare type and route). Changes must be made through the booking channel or airport staff.
• Refundable Tickets: Refundable tickets (e.g., Business Flex) may be eligible for a refund of the unused portion, less any applicable fees, if requested within one year from the ticket’s issue date. Refunds can be processed through the website or customer service for tickets purchased directly from EgyptAir.
• 15-Minute Grace Period: If you arrive at the airport within 15 minutes of your flight’s departure, EgyptAir may rebook you on the next available flight at the same fare, provided the seat is not modified. After this grace period, rebooking is not guaranteed, and no refunds are provided for non-refundable tickets.
• Medical or Extenuating Circumstances: If you miss a flight due to medical issues, you may apply for a refund or rebooking without charge by providing valid medical documentation (e.g., medical certificate) to EgyptAir representatives at the airport or through customer service. Documentation must be submitted promptly.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of an EgyptAir-operated flight within the same booking, the airline will rebook you on the next available flight at no additional cost. If the delay exceeds 3 hours at your final destination and is within EgyptAir’s control (e.g., technical issues), you may be eligible for compensation of €250 for flights up to 1500 km, €400 for flights between 1500-3500 km, or €600 for flights over 3500 km under EU/UK Regulation 261/2004. For U.S. flights, compensation up to $650 may apply for delays over 3 hours due to overbooking.
• Assistance for Delays: For delays of 2+ hours within EgyptAir’s control, passengers receive meals, refreshments, and communication access (e.g., two phone calls or emails). For delays exceeding 6 hours at night with a missed connection, EgyptAir may provide hotel accommodation and transport to/from the nearest hotel, subject to availability.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or non-airline strikes). EgyptAir will assist with rebooking or refunding unused taxes and fees.
• Denied Boarding: If you miss a flight due to overbooking, EgyptAir will seek volunteers to give up seats in exchange for compensation and a later flight. If involuntarily denied boarding, you may be eligible for compensation of €250-€600 (EU/UK) or $200-$650 (U.S.), depending on flight distance and delay duration.

Steps to Take if You Miss Your Flight

• Contact EgyptAir immediately via the website, mobile app, or airport customer service counter to discuss rebooking or refund options.
• Provide your booking reference and explain the reason for missing the flight to determine eligibility for rebooking, refunds, or tax refunds.
• Check your ticket’s fare rules under Manage My Bookings to understand applicable fees, restrictions, or refund eligibility.
• Submit compensation or refund claims through the online form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts, medical certificates).
• Keep all documentation for any claims or expense reimbursements.

Additional Information

If EgyptAir cancels or delays your flight by 5+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds are processed within 7 days for credit card payments or 20 days for other methods under EU/UK regulations. Compensation claims for EU/UK flights must be filed within 3 years. For expenses incurred due to a missed flight (e.g., hotels, meals), retain all receipts and invoices for reimbursement claims, which must be submitted with a written complaint within 7 days for baggage issues or 21 days for delays. For more details, review EgyptAir’s Conditions of Carriage.