If you miss your scheduled Etihad Airways flight, the airline offers specific guidelines based on the circumstances of the missed departure and the type of ticket purchased. The assistance provided may vary depending on whether the delay was due to personal reasons or factors beyond your control.
Key Policy Details
- No-Show Status: If a passenger fails to check in or board without informing the airline, the booking may be marked as a no-show, potentially resulting in cancellation of onward or return flights.
- Rebooking Support: Etihad Airways may allow passengers to rebook on a later flight, depending on seat availability, fare type, and timing. Change fees and fare differences might apply.
- Refund Conditions: Refund eligibility is based on the fare rules of the original ticket. Non-refundable tickets generally do not qualify, though taxes may be refunded in some cases.
- Missed Connection: If you missed a connecting flight due to a delay caused by Etihad, the airline typically arranges an alternate flight at no additional charge.
- Travel Insurance: If you hold travel insurance, it may cover missed flights depending on your coverage and the reason for missing the flight.
Steps to Take After Missing a Flight
- Go to the nearest Etihad Airways ticket counter or airport service desk immediately.
- Provide your booking reference and explain the reason for missing your flight.
- Discuss available options for rebooking, changes, or refunds based on your fare type.
Preventive Measures
- Arrive at the airport at least 3 hours before your flight.
- Stay updated on flight schedules and gate changes.
- Complete online check-in in advance to save time.
To avoid complications, always review the fare rules and conditions at the time of ticket purchase and be familiar with Etihad Airways' policies.
