Overview
EVA Air allows passengers to modify flight bookings, including changes to dates, times, or destinations, subject to fare rules and availability. Modifications can be made from a few hours to up to a year before departure, depending on the ticket type. Fees or fare differences may apply based on the ticket’s conditions.
Key Conditions
- Changes are permitted for tickets purchased through EVA Air’s website, mobile app, reservation offices, or authorized travel agents.
- Modifications must apply to all passengers under the same booking reference.
- Changes to flights operated by other airlines or code-share flights are subject to the operating carrier’s policies.
- Non-refundable and promotional tickets may have stricter change restrictions or higher fees.
- Name changes are not allowed, but corrections for misspellings or minor errors may be made for a fee, typically through ticketing offices or the issuing travel agent.
24-Hour Change Policy
For flights to or from the USA, passengers can change or cancel their booking within a day of purchase without a fee, provided the flight is at least a week away and the ticket was purchased directly from EVA Air. This applies to all fare types except certain promotional or award tickets.
Same-Day Change Policy
Same-day flight changes are allowed under specific conditions:
- The new flight must depart within a day of the original flight and have the same origin and destination.
- A change fee may apply, depending on the route and fare type.
- Changes to a Star Alliance member airline’s flight on the same day may be possible, but a fee is typically required.
Change Fees
- Fees vary by ticket type, fare class, route, and timing of the change, with economy class tickets often incurring higher fees than premium classes.
- Fare differences are charged if the new flight is more expensive.
- Flexible tickets or higher-tier Infinity MileageLands members (Silver, Gold, or Diamond) may qualify for fee waivers.
- No-show fees apply if passengers fail to change or cancel before departure, varying by route and fare family.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Access the “Manage Your Trip” section on the EVA Air website or mobile app, enter the booking reference and last name, select the flight, and follow prompts to change and pay any applicable fees.
- Customer Service: Contact EVA Air’s reservation or ticketing offices for assistance, especially for complex itineraries or same-day changes.
- In-Person: Visit an EVA Air ticket counter at the airport to request changes and receive a new ticket or confirmation.
- Travel Agency: If booked through a third party, contact the agency to process changes, which may involve additional fees.
Flight Irregularities
- If EVA Air cancels a flight or makes significant schedule changes (e.g., over two hours delay, different airport, or missed connections), passengers can change their flight or date within a specified period before or after the original departure without reissue fees or fare differences, provided the same origin and destination are maintained.
- Changes due to aircraft type alterations are not eligible for fee waivers.
- For premium economy class changes on specific routes, passengers may switch to the same flight and date without additional charges if within the ticket’s validity period.
Additional Notes
- Changes to award tickets follow similar rules but may involve mileage adjustments or no-show fees, with waivers for certain Infinity MileageLands tiers.
- Passengers are encouraged to check fare rules at booking to understand change restrictions and potential costs.
- EVA Air notifies passengers of flight changes within a short period via website updates, email, or SMS if registered for notifications.
