Eva Air Missed Flight Policy

Overview

EVA Air’s missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. The policy is governed by fare rules, ticket type, EU/UK Regulation 261/2004 for flights departing from or landing in the EU/UK, U.S. DOT regulations for flights to/from the U.S., and the Canadian Air Passenger Protection Regulations (APPR) for flights to/from Canada. EVA Air, a Taiwanese Star Alliance member, emphasizes passenger safety and flexibility in its Conditions of Carriage.

Key Policy Details

• No-Show Policy: If you miss your flight without canceling in advance, it is considered a "no-show." Non-refundable tickets lose their value, and the entire itinerary may be canceled as tickets must be used in sequence. A no-show fee (typically $50-$150 USD, depending on fare family) may apply for ticket reissue or refund. Unused taxes and fees are refundable without penalty for non-refundable tickets.
• Non-Refundable Tickets: No refunds are provided for missed flights on non-refundable tickets. Rebooking is possible, subject to availability, fare differences, and change fees (typically $50-$200 USD, depending on route and fare type). Changes must be made through the booking channel or airport staff.
• Refundable Tickets: Refundable tickets (e.g., Business Flex) can be refunded for the unused portion, less any applicable fees, if requested within one year from the ticket’s issue date. Refunds are processed through the website or customer service for tickets purchased directly from EVA Air.
• 24-Hour Cancellation Policy: For tickets purchased directly through EVA Air’s website or reservation offices for flights to/from the U.S., you can cancel within 24 hours of booking without penalty for a full refund, provided the flight is at least 7 days away and the refund is submitted within 24 hours of purchase. This applies to all fare types, including non-refundable tickets.
• Two-Hour Grace Period: If you arrive at the airport within 2 hours of your flight’s departure, EVA Air may rebook you on the next available flight at no additional cost, subject to availability. If you miss the last flight of the day, you may be rebooked on the first flight the next day.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of an EVA Air-operated flight within the same booking, the airline will rebook you on the next available flight at no cost. If the delay exceeds 3 hours at your final destination and is within EVA Air’s control (e.g., mechanical issues), you may be eligible for compensation: €250 for flights up to 1500 km, €400 for flights between 1500-3500 km, or €600 for flights over 3500 km under EU/UK 261, or $125-$500 CAD under APPR.
• Assistance for Delays: For delays of 2+ hours within EVA Air’s control, passengers receive meals, refreshments, and communication access (e.g., three emails, calls, or faxes). For delays requiring overnight stays, EVA Air provides hotel accommodation and transportation, if available.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or security issues). EVA Air will assist with rebooking or refunding unused taxes and fees.
• Denied Boarding: If you miss a flight due to overbooking and checked in on time, EVA Air will rebook you on the next available flight and may provide compensation ($200-$650 USD under U.S. DOT rules or €250-€600 under EU/UK 261, depending on flight distance and delay duration). Volunteers giving up seats receive agreed-upon compensation.
• Special Circumstances: For missed flights due to medical emergencies, serious illness, or bereavement, EVA Air may waive fees or offer rebooking or refunds, subject to valid documentation (e.g., medical certificate, death certificate).

Steps to Take if You Miss Your Flight

• Contact EVA Air immediately via the website, mobile app, or airport ticket counter to discuss rebooking or refund options.
• Provide your booking reference (ticket number starting with 695 for EVA Air or 525 for UNI Air) and explain the reason for missing the flight to determine eligibility for rebooking, refunds, or fee waivers.
• Check your ticket’s fare rules in the Manage Your Trip section to understand applicable fees, restrictions, or refund eligibility.
• Submit compensation or refund claims through the online Refund Application/Inquiry form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts, medical certificates). Claims are typically processed within 7 days for credit card payments or 20 days for cash/check.
• Keep all documentation for any claims or expense reimbursements. Report baggage issues within 7 days and delay-related expenses within 21 days.

Additional Information

If EVA Air cancels or delays your flight by 3+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds for canceled flights or unused tickets are processed within 7 days for credit card payments or 20 days for other methods under U.S./EU regulations. Compensation claims for EU/UK flights can be filed up to 3 years after the flight, and APPR claims within 1 year. Retain all receipts for expenses (e.g., hotels, meals) incurred due to a missed flight and submit claims within 21 days for delays or 7 days for baggage issues. For more details, review EVA Air’s Conditions of Carriage.