Fiji Airways’ cancellation policy is designed to offer flexibility while adhering to fare-specific rules. Below is a concise overview based on the latest available information:
Within 24 Hours of Booking: You can cancel any Fiji Airways flight within 24 hours of booking and receive a full refund without a cancellation fee, provided the flight departs at least 7 days later (168 hours from booking). This applies to all fare types, including non-refundable ones, and is supported by the Fiji Reporting Corporation (ARC) for U.S. bookings.
After 24 Hours:
- Refundable Tickets: Eligible for a full or partial refund, minus cancellation fees. Fees vary by fare class, route, and timing:
- 90+ days before departure: $750 per ticket.
- 81–90 days before departure: Minimum 25% of the ticket cost.
- 60 days or less before departure: No refund.
- Non-Refundable Tickets (e.g., Lite Fare): No monetary refund is available after the 24-hour window. You may be unable to change or cancel these tickets, as seen in cases where passengers forfeited fares due to strict conditions.
- Cancellation Fees: For cancellations after the 24-hour window, fees range from $100–$500 for domestic and international flights, depending on fare type and timing. Cancellations within 24 hours of departure may incur fees of $100–$400.
Airline-Cancelled Flights: If Fiji Airways cancels your flight (e.g., due to technical issues, weather, or government restrictions), you’re entitled to:
- A full refund, processed within 7–20 business days to the original payment method (credit card refunds may take 1–2 billing cycles).
- Rebooking on the next available flight at no extra cost. If no flights are available, Fiji Airways may arrange accommodation near the airport.
- Compensation may apply under specific regulations (e.g., EU 261/2004 for EU departures), depending on the cancellation reason.
Special Circumstances:
- Medical Emergencies or Death: Fee waivers or refunds may be granted with documentation (e.g., medical or death certificate). Contact customer service for review.
- Travel Alerts: For flights affected by events like border closures (e.g., Fiji’s borders during COVID-19), Fiji Airways offers flexible options, such as refunds or travel credits, under its Peace of Mind policy. Check specific travel alerts on fijiairways.com.
- Group Bookings: Group reservations (10+ passengers) require a non-refundable $100 per person deposit within 14 days. If the group size falls below 10 or deposits aren’t paid, the booking is cancelled, and deposits are forfeited.
How to Cancel:
- By Phone: Call Fiji Airways at +1-877-240-6770. Have your booking reference ready.
- In Person: Visit a Fiji Airways ticket counter or airport kiosk.
- Through a Travel Agent: If booked via a third party, contact the agent directly to process cancellations, as their policies may apply.
Refund Process:
- Refunds are processed to the original payment method within 7–20 business days. Group bookings require separate refund forms for each ticket.
- For credit card bookings, cancel online via fijiairways.com. For cash/check payments, contact customer service or a ticket office.
- Non-refundable fares may not qualify for refunds unless cancelled within 24 hours or due to airline-initiated cancellations.
- Taxes on unused tickets are refundable, even for non-refundable fares, if requested via customer service.
Additional Notes:
- Fare Types: Lite fares are the strictest (non-refundable, non-changeable), while Comfort and Flex fares offer more flexibility. Check fare rules at booking.
- No-Show Policy: Failing to cancel before departure may result in full ticket forfeiture and additional no-show fees.
- Payment Plans: For Visiting Friends and Relatives (VFR) fares, a non-refundable $250 deposit per person is required within 30 days of ticketing. Cancellations forfeit all payments.
- Changes vs. Cancellations: Changing flight dates or names may be more cost-effective than cancelling, with change fees starting at $50 per person plus fare differences.
- Passenger Rights: For EU departures, EU Regulation 261/2004 may apply, offering compensation (€250–€600) for cancellations within 14 days, unless caused by extraordinary circumstances. Submit claims via fijiairways.com.
