Fiji Airways has specific guidelines for passengers who miss their scheduled flights. The outcome and available options largely depend on the fare rules of the ticket, the reason for the missed flight, and whether the airline was informed in a timely manner.
Policy Highlights
- No-Show Classification: If a passenger does not arrive at the airport or fails to board without prior notice, the booking may be marked as a no-show. This can result in cancellation of the remaining travel itinerary and possible forfeiture of the fare.
- Rebooking Possibilities: Rebooking on a later flight may be permitted, depending on the fare type and seat availability. Change fees and fare differences may apply according to the original ticket conditions.
- Refund Policy: Refund eligibility varies based on the fare class. Some discounted fares may be non-refundable, while higher-tier or flexible fares may allow partial or full refunds.
- Missed Connections: If the missed flight is due to a delay caused by Fiji Airways or a partner airline, the passenger may be rebooked on the next available flight at no extra cost.
- Travel Insurance: Travel insurance may help recover costs associated with missed flights, provided the policy covers such scenarios.
What To Do If You Miss Your Flight
- Go to the nearest Fiji Airways service counter at the airport as soon as possible.
- Provide your flight details and explain the situation to a customer service agent.
- Request assistance with rebooking or inquire about refund options, based on your fare type.
Tips to Avoid Missing Your Flight
- Arrive at the airport at least 3 hours before international departures.
- Use online check-in and monitor your flight status closely.
- Allow extra time for customs, immigration, and security screening.
Reviewing the fare rules and terms at the time of booking can help you understand your rights and options in case of a missed flight with Fiji Airways.
