Flair Airlines Missed Flight Policy

Overview

Flair Airlines, a Canadian ultra-low-cost carrier, has a strict missed flight policy governed by its fare rules, ticket type, and the Canadian Air Passenger Protection Regulations (APPR) for flights to, from, or within Canada. The policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances.

Key Policy Details

• No-Show Policy: A "no-show" occurs when a passenger does not board their flight at the scheduled departure time without notifying Flair Airlines in advance. Non-refundable tickets lose their value, and the entire itinerary, including return or connecting flights, is canceled. No refunds, credits, or compensation are provided for no-shows, per Flair’s No-Show No Refund Policy.
• Non-Refundable Tickets: Most Flair tickets are non-refundable. If you miss a flight, no refunds or credits are issued. Rebooking may be possible up to 3 hours before departure, subject to change fees ($74-$150 CAD + tax, depending on timing) and fare differences. The new flight date must be within 24 months of the original booking date.
• Refundable Tickets and Add-Ons: With TravelFlex or Big Bundle fares, one free change is allowed up to 3 hours before departure. Cancel For Any Reason (CFAR), available on select routes, allows cancellation up to 24 hours before departure for an 80% refund, minus the CFAR fee. Refunds for unused taxes and fees may be requested regardless of ticket type.
• 24-Hour Cancellation Policy: For international flights (to/from outside Canada), passengers can cancel within 24 hours of booking for a full refund, provided the flight is more than 7 days away. This must be done through My Bookings. Domestic flights are not eligible for this refund.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of a Flair-operated flight within the same booking, Flair will rebook you on the next available flight at no additional cost. If the delay is within Flair’s control (e.g., staffing or maintenance issues) and results in a 3+ hour delay at your destination, you may be eligible for compensation: $125 CAD for 3-6 hours, $250 CAD for 6-9 hours, or $500 CAD for 9+ hours under APPR.
• Assistance for Delays: For delays of 2+ hours within Flair’s control, the airline provides meals, refreshments, and communication access. For overnight delays, Flair offers hotel accommodation and transportation to/from the hotel, subject to availability. If the trip no longer serves its purpose due to a delay, Flair will refund the ticket and provide a return flight to your point of origin, if applicable.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or security issues). Flair will assist with rebooking or refunding unused taxes and fees.
• Medical or Extenuating Circumstances: Cancellations due to medical emergencies, death, or serious illness are subject to standard cancellation fees, with no exceptions. However, in rare cases, Flair has accommodated passengers (e.g., rebooking for medical emergencies), subject to documentation and management discretion.
• Denied Boarding: If you miss a flight due to overbooking, Flair will rebook you on the next available flight and may provide compensation ($900-$2400 CAD, depending on delay duration) under APPR, unless you voluntarily give up your seat.

Steps to Take if You Miss Your Flight

• Contact Flair Airlines immediately via the website, mobile app, or airport customer service counter to discuss rebooking or refund options.
• Provide your booking reference and explain the reason for missing the flight to determine eligibility for rebooking, refunds, or tax refunds.
• Check your ticket’s fare rules in My Bookings to understand applicable fees, restrictions, or refund eligibility.
• Submit compensation or refund claims through the online Compensation Claim form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts). Claims are processed within 30 days.
• Keep all documentation for any claims or expense reimbursements.
• If purchased, review your travel insurance policy for coverage of missed flights due to valid reasons (e.g., illness, accidents).

Additional Information

If Flair Airlines cancels or delays your flight by 3+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds for canceled flights are processed within 7-10 business days. Compensation claims under APPR must be filed within one year, with Flair responding within 30 days. For expenses incurred due to a missed flight, retain all receipts and submit claims within 21 days for delays or 7 days for baggage issues. If difficulties arise, you may seek assistance from the Canadian Transportation Agency.