Overview
FlyOne Airlines permits passengers to modify flight bookings, including changes to dates, times, or routes, subject to fare rules and availability. Changes must be made before departure, with specific deadlines depending on the fare type. Fees and fare differences may apply based on ticket conditions.
Key Conditions
- Changes are allowed for tickets purchased through FlyOne’s website, mobile app, call center, or authorized travel agents.
- Modifications must be made at least a few hours before the scheduled departure time through the website or call center, or a shorter period before departure at the airport ticket office.
- Changes to codeshare or interline flights are subject to the operating airline’s policies.
- Name changes are permitted with a fee, provided they are requested a few hours before departure and do not apply to partially used tickets. Corrections exceeding two letters in the name or surname (e.g., due to marriage) are not allowed.
- Voluntary changes are limited to name, date, time, or route modifications; other alterations to the transportation agreement are not permitted.
Fare Type Policies
- LIGHT: Date, time, or route changes are not allowed. Tickets are non-refundable.
- STANDARD: Date or time changes are not permitted. Tickets are non-refundable.
- ADVANTAGE: Date or time changes are allowed with a fee if made before departure. Route changes are not permitted. Fare differences apply if the new fare is higher; changes to lower fares are not allowed.
- REFUNDABLE: One-time date or time change is free if made at least a few days before departure for one flight segment. Additional changes incur a fee per passenger per segment. Route changes require a fee. Fare differences apply if the new fare is higher.
Change Flex Service
The Change Flex service, when purchased, allows one free flight date change without penalties, provided the original itinerary is maintained. Changes must be made before departure, and fare differences apply if the new fare is higher. Additional services (e.g., baggage, seats) are not transferred to the new flight.
Change Fees
- Fees for name changes apply per flight, with costs varying based on fare rules.
- Date or time changes for ADVANTAGE or REFUNDABLE fares incur a fee per passenger per segment, unless covered by Change Flex or the first change for REFUNDABLE fares.
- Route changes for REFUNDABLE fares incur a fee, with fare differences if the new fare is higher.
- No refunds or credits are issued if the new fare is lower than the original.
- No-show penalties apply if changes are not made before check-in closes, potentially resulting in loss of ticket value.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Access the “My Bookings” or “MyFLYONE” section on the FlyOne website or mobile app, enter the booking reference and last name, select the desired changes, and pay any applicable fees or fare differences.
- Customer Service: Contact the FlyOne call center for assistance, particularly for changes within a few days of departure or for complex itineraries.
- In-Person: Visit an airport ticket office for changes, available up to a short time before departure, subject to availability and fees.
- Travel Agency: If booked through a third party, contact the agency to process changes, which may involve additional fees.
Flight Disruptions
- In case of cancellations or significant delays, FlyOne will notify passengers via email or phone and offer rebooking on the next available flight or a refund, depending on fare rules.
- Compensation may be available for delays or cancellations under European regulations for flights departing from EU airports, unless caused by extraordinary circumstances (e.g., weather, air traffic control strikes).
- Refunds may be considered for sudden illness or family emergencies, with medical documentation, if notified before check-in closes.
Additional Notes
- Changes to additional services (e.g., baggage, seats) can be made up to a few hours before departure via the website, call center, or airport ticket office, with applicable fees.
- Passengers are advised to review fare rules at booking to understand change restrictions and costs.
- Bookings through travel agencies may have additional restrictions or fees imposed by the agency.
