FlyOne Airlines Missed Flight Policy

Overview

FlyOne Airlines’ missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. As a Moldovan low-cost carrier, FlyOne’s policy is governed by its General Rules, fare conditions, ticket type, EU/UK Regulation 261/2004 for flights to/from the EU/UK, and Moldova’s civil aviation regulations, which align closely with EU standards.

Key Policy Details

• No-Show Policy: If you miss your flight without canceling at least 4 hours before departure, it is considered a "no-show." Non-refundable tickets (LIGHT, STANDARD) lose their value, and the entire itinerary, including return or connecting flights, is canceled as tickets must be used in sequence. No refunds or credits are issued for no-shows, and a no-show penalty (up to €40) may apply. Unused taxes and fees are refundable upon request, regardless of ticket type.
• Non-Refundable Tickets: For LIGHT and STANDARD fares, no refunds are provided for missed flights. Date/time changes are not permitted, but with the Change Flex service (if purchased), you can modify your flight without penalty before departure, paying only the fare difference. Additional services (e.g., baggage, seats) are not transferred to the new flight.
• Refundable Tickets: ADVANTAGE fares allow date/time changes before departure with a €30 penalty and fare difference, if applicable. Refunds for cancellations before departure incur an €80 penalty for LIGHT/STANDARD fares or €30 for ADVANTAGE fares. In case of a no-show, the ticket is non-refundable. Refunds must be requested via the MyBookings section for tickets purchased directly from FlyOne.
• 24-Hour Cancellation Policy: For tickets purchased directly from FlyOne, you can cancel within 24 hours of booking for a full refund if the flight is at least 7 days away. This applies to all fare types and must be requested via the MyBookings section. Tickets purchased through travel agencies may not be eligible for this refund.
• Late Arrival at Airport: If you arrive late but within a reasonable time after check-in closes (60 minutes before departure), FlyOne may allow you to reopen check-in for a fee of €70 per passenger, per flight, subject to availability. This must be arranged at the airport check-in desk.
• Missed Connections Due to Delays: FlyOne operates point-to-point flights with no official connections. If you miss a connecting flight (on FlyOne or another airline) due to a delay or cancellation of a FlyOne-operated flight within the same booking, the airline will rebook you on the next available flight at no cost. If the delay exceeds 3 hours at your final destination and is within FlyOne’s control (e.g., technical issues), you may be eligible for compensation: €250 for flights up to 1500 km, €400 for 1500-3500 km, or €600 for over 3500 km under EU/UK 261. For non-EU flights, the Montreal Convention may allow reimbursement for documented expenses (e.g., hotels, meals).
• Assistance for Delays: For delays of 3+ hours within FlyOne’s control, passengers receive meals, refreshments, and communication access (e.g., two phone calls or emails). For delays of 5+ hours, you can request a refund. For overnight delays, FlyOne provides hotel accommodation and transportation, subject to availability. Compensation of €15 per hour starts from the sixth hour of delay, up to €100.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or security issues). FlyOne will assist with rebooking or refunding unused taxes and fees.
• Denied Boarding: If you miss a flight due to overbooking and checked in on time, FlyOne will rebook you on the next available flight and may provide compensation (€250-€600 under EU/UK 261 or equivalent under Moldovan rules, depending on flight distance and delay duration). Volunteers giving up seats receive agreed-upon compensation. Keep your boarding pass and any rebooking documents as evidence.
• Special Circumstances: For missed flights due to medical emergencies or bereavement, FlyOne may consider fee waivers or refunds, but no explicit policy guarantees this. Requests require valid documentation (e.g., medical certificate, death certificate) submitted via the Contact Us form. Approval is reviewed case-by-case.

Steps to Take if You Miss Your Flight

• Visit the airport check-in desk immediately to request reopening check-in (€70 fee, subject to availability) or rebooking on the next available flight, paying any applicable fees or fare differences.
• Contact FlyOne via the website’s Contact Us form or MyBookings section to discuss rebooking, refund, or tax refund options. Provide your booking reference (e.g., P4W4RS) and explain the reason for missing the flight.
• Check your ticket’s fare rules in the MyBookings section to understand applicable fees, restrictions, or refund eligibility.
• Submit compensation or refund claims via the Contact Us form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts, medical certificates). Claims are typically processed within 30 days.
• Keep all documentation for claims or expense reimbursements. Report baggage issues within 7 days of arrival.
• Check travel insurance policies for coverage of missed flights due to valid reasons (e.g., illness, accidents).

Additional Information

If FlyOne cancels or delays your flight by 3+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds for canceled flights are processed within 7-10 business days for credit card payments or 20 days for other methods under EU/UK regulations. Compensation claims for EU/UK flights can be filed up to 3 years after the flight. For non-EU flights, the Montreal Convention may apply for expense reimbursement. Retain all receipts for expenses (e.g., hotels, meals) and submit claims within 21 days for delays or 7 days for baggage issues. Customer reviews highlight challenges with FlyOne’s refund process and customer service responsiveness, so consider using a third-party service like AirAdvisor or Trouble Flight for complex claims.