Frontier Airlines Missed Flight Policy

Overview

Frontier Airlines’ missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. As an ultra-low-cost carrier, Frontier’s policy is governed by its Contract of Carriage, fare rules, ticket type, U.S. DOT regulations for flights to/from the U.S., EU/UK Regulation 261/2004 for flights to/from the EU/UK, and the Canadian Air Passenger Protection Regulations (APPR) for flights to/from Canada.

Key Policy Details

• No-Show Policy: If you miss your flight without canceling or checking in at least 60 minutes before departure (20 minutes before boarding), it is considered a "no-show." The ticket is deemed a No-Show Cancellation, loses all value, and the entire itinerary, including return or connecting flights, is canceled. No refunds or credits are provided for no-shows unless specified by fare rules.
• Non-Refundable Tickets: Most Frontier tickets, including Economy and GoWild! Pass bookings, are non-refundable. If you miss a flight, no refunds or credits are issued. Rebooking is possible only if you cancel before departure, subject to a $99 cancellation fee per passenger, per direction, and any fare difference. The remaining value is issued as a travel credit, valid for 90 days.
• Refundable Tickets: Refundable tickets or those with a refundable fare option can be canceled for a refund, less any applicable fees, if requested within one year from the ticket’s issue date. Refunds must be processed through the website or customer service for tickets purchased directly from Frontier.
• 24-Hour Cancellation Policy: For bookings made directly with Frontier, you can cancel within 24 hours of purchase for a full refund (including taxes and fees) if the flight is 7+ days away. This applies to all fare types, including non-refundable tickets, and must be requested via My Trips.
• Same-Day Standby: If you miss your flight but arrive at the airport within 2 hours of departure, you may request same-day standby for the next available flight to the same destination, subject to availability. A fee (typically $99-$149) and fare difference may apply. Elite members (e.g., Frontier Miles Elite) may have higher priority for standby.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of a Frontier-operated flight within the same booking, Frontier will rebook you on the next available flight at no additional cost. For delays of 3+ hours (domestic) or 6+ hours (international) within Frontier’s control (e.g., mechanical issues), you may be eligible for meal vouchers, hotel accommodation for overnight delays, and compensation: €250-€600 under EU/UK 261 or $125-$500 CAD under APPR, depending on flight distance and delay duration.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or security issues). Frontier will assist with rebooking or refunding unused taxes and fees.
• Denied Boarding: If you miss a flight due to overbooking and checked in on time, Frontier will rebook you on the next available flight and may provide compensation ($200-$650 USD under U.S. DOT rules or €250-€600 under EU/UK 261, depending on delay duration and flight distance). Volunteers giving up seats receive agreed-upon compensation.
• Special Circumstances: For missed flights due to medical emergencies or bereavement, Frontier may waive fees or offer rebooking, subject to documentation (e.g., medical certificate, death certificate) submitted via the Document Submission Form. Approval is not guaranteed and is reviewed case-by-case.

Steps to Take if You Miss Your Flight

• Visit the airport help desk or ticket counter within 2 hours of your flight’s departure to request same-day standby or rebooking on the next available flight, paying any applicable fees.
• Contact Frontier Airlines via the website, mobile app, or airport customer service counter to discuss rebooking, refund, or tax refund options.
• Access My Trips using your 6-character confirmation code (e.g., FLY123) and last name to check fare rules, cancel for a travel credit, or rebook.
• Submit compensation or refund claims through the online Document Submission Form, including your name, confirmation code, and supporting documents (e.g., boarding passes, receipts, medical certificates). Claims are acknowledged within 30 days and responded to within 60 days.
• Keep all documentation for any claims or expense reimbursements. Report baggage issues within 4 hours of arrival for domestic flights or 7 days for international flights.

Additional Information

If Frontier cancels or significantly delays your flight (3+ hours for domestic, 6+ hours for international), you may choose a refund, rebooking, or travel credit. Refunds are processed within 7 days for credit card payments or 20 days for other methods under U.S./EU regulations. Compensation claims for EU/UK flights can be filed up to 3 years after the flight, and APPR claims within 1 year. Retain all receipts for expenses (e.g., hotels, meals) and submit claims within 21 days for delays or 7 days for baggage issues. For GoWild! Pass holders, missing a flight results in a no-show with no refund or credit, but rebooking may be possible for a fee.