Overview
Garuda Indonesia allows passengers to modify flight bookings, including changes to dates, times, or destinations, subject to fare rules and availability. Changes must be made before departure, with specific deadlines varying by fare type and route. Fees and fare differences may apply based on ticket conditions.
Key Conditions
- Changes are permitted for tickets issued by Garuda Indonesia through its website, mobile app, contact centers, sales offices, or authorized travel agents.
- Modifications to codeshare or interline flights are subject to the operating airline’s policies and must maintain the same fare class.
- Changes to lower fare classes are not allowed; only same or higher classes are permitted.
- Name changes are not permitted, but corrections for misspellings may be allowed with a fee, provided it’s the same person.
- Changes must be made at least a few hours before departure to avoid no-show penalties, which may result in loss of ticket value.
24-Hour Change Policy
Passengers can change or cancel their booking within one day of purchase without a fee, provided the flight is at least a week away and was booked directly through Garuda Indonesia. This applies to most fare types, except certain promotional or non-refundable tickets.
Change Fees
- Fees vary by fare class, route (domestic or international), and timing of the change, with domestic flights generally incurring lower fees than international ones.
- Fare differences are charged if the new flight is more expensive; no refund is provided if the new fare is lower.
- Promotional or non-refundable tickets may have stricter change restrictions or higher fees.
- Elite members of the GarudaMiles program (Silver, Gold, Platinum) may qualify for fee waivers or reduced charges.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Access the “My Trip” or “Manage Booking” section on the Garuda Indonesia website or Fly Garuda App, enter the booking code and last name, select “Modify Flights,” choose new flight details, and pay any applicable fees or fare differences.
- Customer Service: Contact Garuda Indonesia’s call center or live chat for assistance, especially for same-day changes or complex itineraries.
- In-Person: Visit a Garuda Indonesia sales office or airport ticket counter to process changes, subject to availability.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees.
Flight Disruptions
- In cases of cancellations or significant schedule changes by Garuda Indonesia, passengers may be rebooked on the next available flight without fees or fare differences, or offered a refund or travel voucher, depending on fare rules.
- During force majeure events (e.g., natural disasters, pandemics), special policies may apply, such as fee waivers or extended travel voucher validity.
Additional Notes
- Travel vouchers issued for changes or cancellations are valid for future Garuda Indonesia flights or products, typically with a redemption deadline.
- Passengers are advised to check fare conditions at booking to understand change restrictions and potential costs.
- Changes to award tickets follow similar rules but may involve mileage adjustments or additional fees for non-elite GarudaMiles members.
