Garuda Indonesia Airlines Missed Flight Policy

Overview

Garuda Indonesia Airlines’ missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. As Indonesia’s flag carrier and a SkyTeam member, the policy is governed by fare rules, ticket type, EU/UK Regulation 261/2004 for flights to/from the EU/UK, U.S. DOT regulations for flights to/from the U.S., and Indonesia’s aviation regulations.

Key Policy Details

• No-Show Policy: If you miss your flight without canceling at least 2 hours before departure, it is considered a "no-show." Non-refundable tickets lose their value, and the entire itinerary may be canceled as tickets must be used in sequence. A no-show fee (typically $100-$200 USD, depending on fare type) may apply, and no refunds or credits are issued unless specified by fare rules. Unused taxes and fees may be refunded upon request.
• Non-Refundable Tickets: For non-refundable tickets (e.g., Economy Promotion), no refunds are provided for missed flights. Rebooking may be possible up to 2 hours before departure, subject to availability, change fees ($100-$500 USD, depending on route and fare type), and fare differences. Changes must be made through the booking channel or airport staff.
• Refundable Tickets: Refundable tickets (e.g., Business Flexible) can be refunded for the unused portion, less any applicable fees, if requested within one year from the ticket’s issue date. Refunds are processed through the website or customer service for tickets purchased directly from Garuda Indonesia.
• 24-Hour Cancellation Policy: For tickets purchased directly from Garuda Indonesia, you can cancel within 24 hours of booking for a full refund if the flight is at least 7 days away. This applies to all fare types, including non-refundable tickets, and must be requested via the Manage Booking section.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of a Garuda Indonesia-operated flight within the same booking, the airline will rebook you on the next available flight at no cost. If the delay exceeds 3 hours at your final destination and is within Garuda’s control (e.g., technical issues), you may be eligible for compensation: €250 for flights up to 1500 km, €400 for flights between 1500-3500 km, or €600 for flights over 3500 km under EU/UK 261, or up to $650 USD under U.S. DOT rules.
• Assistance for Delays: For delays of 2+ hours within Garuda’s control, passengers receive meals, refreshments, and communication access (e.g., two phone calls or emails). For overnight delays, Garuda provides hotel accommodation and transportation, subject to availability.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or security issues). Garuda will assist with rebooking or refunding unused taxes and fees.
• Denied Boarding: If you miss a flight due to overbooking and checked in on time, Garuda will rebook you on the next available flight and may provide compensation (€250-€600 under EU/UK 261 or $200-$650 USD under U.S. DOT rules, depending on flight distance and delay duration). Volunteers giving up seats receive agreed-upon compensation.
• Special Circumstances: For missed flights due to medical emergencies or bereavement, Garuda may waive fees or offer a full refund, subject to valid documentation (e.g., medical certificate, death certificate). Requests must be submitted via the online form with supporting documents.

Steps to Take if You Miss Your Flight

• Contact Garuda Indonesia immediately via the website, mobile app, or airport ticket counter to discuss rebooking or refund options.
• Provide your booking reference and explain the reason for missing the flight to determine eligibility for rebooking, refunds, or fee waivers.
• Check your ticket’s fare rules in the Manage Booking section to understand applicable fees, restrictions, or refund eligibility.
• Submit compensation or refund claims through the online form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts, medical certificates). Refunds are typically processed within 7-30 business days, depending on payment method.
• Keep all documentation for any claims or expense reimbursements. Report baggage issues within 7 days of arrival.

Additional Information

If Garuda Indonesia cancels or delays your flight by 3+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds for canceled flights are processed within 7-10 business days for credit card payments or 20 days for other methods under U.S./EU regulations. Compensation claims for EU/UK flights can be filed up to 3 years after the flight. Retain all receipts for expenses (e.g., hotels, meals) and submit claims within 21 days for delays or 7 days for baggage issues. For more details, review Garuda Indonesia’s Conditions of Carriage or fare rules.