Overview
Georgian Airways allows passengers to modify flight bookings, including changes to dates, times, or destinations, subject to fare rules and availability. Changes must be made before departure to avoid no-show penalties, which may result in loss of ticket value. The policy varies by fare type, with some fares allowing free changes and others incurring fees.
Key Conditions
- Changes are permitted for tickets purchased through Georgian Airways’ website, mobile app, call center, sales offices, or authorized travel agents.
- Modifications to codeshare or interline flights are subject to the operating airline’s policies.
- Changes must be made before the check-in deadline, typically a few hours before departure.
- Direction changes (e.g., altering the origin or destination) are possible in most cases, subject to fees and fare differences.
- Name corrections for misspellings or incorrect personal data (e.g., passport details) may be made with a penalty, but full name changes to another person are not allowed.
Fare Type Policies
- LIGHT: Non-changeable; date changes are not permitted. Tickets are non-refundable.
- STANDARD: Date changes are possible with a fee, plus any fare difference if the new fare is higher. Tickets are non-refundable.
- FLEXI: Free date changes are allowed, but fare differences may apply if the same tariff is unavailable. Refunds are possible with a cancellation fee.
- PREMIUM ECONOMY and BUSINESS: Free changes are allowed, with fare differences applicable if the new fare is higher. Tickets are fully refundable without additional fees.
24-Hour Change Policy
Georgian Airways does not explicitly offer a free change policy within one day of booking, unlike some airlines. Passengers should check fare rules at purchase to confirm change conditions, as most fares require fees for modifications unless specified otherwise.
Change Fees
- Fees for LIGHT and STANDARD fares vary based on timing (before or after departure) and route, with higher fees typically applied closer to departure.
- Fare differences are charged if the new flight’s fare is higher; no refund is provided if the new fare is lower.
- No-show penalties may apply if changes or cancellations are not made before departure, potentially resulting in additional fees or loss of ticket value.
- FLEXI, PREMIUM ECONOMY, and BUSINESS fares are exempt from change fees, but fare differences may still apply.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Access the booking management section on the Georgian Airways website or mobile app, enter the booking reference and last name, select new flight details, and pay any applicable fees or fare differences.
- Customer Service: Contact the call center or email the support team for assistance, particularly for complex changes or direction modifications.
- In-Person: Visit Georgian Airways’ head office, airport ticket windows, or Airzena Holiday ticket offices to process changes.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees.
Flight Disruptions
- In case of flight cancellations or significant schedule changes, passengers will be notified via email with alternative flight options. They may change their flight without fees or request a refund, depending on fare rules.
- For force majeure events (e.g., pandemics, strikes), special policies may apply, such as fee waivers or travel vouchers with extended validity.
Additional Notes
- Seat changes after online check-in (available a day before departure) can be made by contacting the call center, emailing support, or at the airport.
- Passengers are advised to review fare conditions at booking to understand change restrictions and costs.
- Changes to award tickets or bookings made through third-party platforms may have additional restrictions or fees imposed by the booking agent.
