Georgian Airways Missed Flight Policy

Overview

Georgian Airways’ missed flight policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances. Based in Tbilisi, Georgia, the airline’s policy is governed by its Conditions of Carriage, fare rules, ticket type, EU/UK Regulation 261/2004 for flights to/from the EU/UK, and Israel’s Aviation Services Law for flights to/from Israel.

Key Policy Details

• No-Show Policy: If you miss your flight without canceling at least 2 hours before departure, it is considered a "no-show." Non-refundable tickets (e.g., LIGHT, STANDARD) lose their value, and the entire itinerary may be canceled as tickets must be used in sequence. A no-show penalty (typically €40) may apply, and no refunds or credits are issued unless specified by fare rules. Unused taxes and fees may be refunded upon request.
• Non-Refundable Tickets: For non-refundable tickets, no refunds are provided for missed flights. Rebooking is possible before departure, subject to a change fee (€50 before departure, €70 after departure) and fare differences if the new fare is higher. Changes must be made via the website, head office, airport ticket counters, or authorized agencies.
• Refundable Tickets: FLEXI, Premium Economy, and Business Class tickets can be changed free of charge (fare differences may apply) or refunded, less any applicable fees, if requested within one year from the ticket’s issue date. Refunds are processed through the website or ticket offices for tickets purchased directly from Georgian Airways.
• 24-Hour Cancellation Policy: For tickets purchased directly from Georgian Airways, you can cancel within 24 hours of booking for a full refund if the flight is at least 7 days away. This applies to all fare types and must be requested via the website or ticket offices.
• Missed Connections Due to Delays: If you miss a connecting flight due to a delay or cancellation of a Georgian Airways-operated flight within the same booking, the airline will rebook you on the next available flight at no cost. If the delay exceeds 3 hours at your final destination and is within the airline’s control (e.g., technical issues), you may be eligible for compensation: €250 for flights up to 1500 km, €400 for flights between 1500-3500 km, or €600 for flights over 3500 km under EU/UK 261, or up to NIS 3,000 (approx. $820 USD) under Israel’s Aviation Services Law.
• Assistance for Delays: For delays of 2+ hours within Georgian Airways’ control, passengers receive meals, refreshments, and communication access (e.g., two phone calls or emails). For overnight delays, the airline may provide hotel accommodation and transportation, subject to availability.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., weather, air traffic control, or security issues). The airline will assist with rebooking or refunding unused taxes and fees.
• Denied Boarding: If you miss a flight due to overbooking and checked in on time, Georgian Airways will rebook you on the next available flight and may provide compensation (€250-€600 under EU/UK 261 or $200-$650 USD under U.S. DOT rules, depending on flight distance and delay duration). Volunteers giving up seats receive agreed-upon compensation.
• Special Circumstances: For missed flights due to medical emergencies or bereavement, Georgian Airways may waive fees or offer rebooking or refunds, subject to valid documentation (e.g., medical certificate, death certificate) submitted via the claims department. Approval is reviewed case-by-case.

Steps to Take if You Miss Your Flight

• Contact Georgian Airways immediately via the website, mobile app, head office, or airport ticket counter to discuss rebooking or refund options.
• Provide your booking reference and explain the reason for missing the flight to determine eligibility for rebooking, refunds, or fee waivers.
• Check your ticket’s fare rules in the Manage Booking section to understand applicable fees, restrictions, or refund eligibility.
• Submit compensation or refund claims via the online claims form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts, medical certificates). Claims are typically processed within 30 days.
• Keep all documentation for any claims or expense reimbursements. Report baggage issues within 7 days of arrival.

Additional Information

If Georgian Airways cancels or delays your flight by 3+ hours, you may choose a refund, rebooking, or compensation, depending on the circumstances. Refunds for canceled flights are processed within 7-10 business days for credit card payments or 20 days for other methods under EU/UK regulations. Compensation claims for EU/UK flights can be filed up to 3 years after the flight, and Israel’s Aviation Services Law claims within 2 years. Retain all receipts for expenses (e.g., hotels, meals) and submit claims within 21 days for delays or 7 days for baggage issues. For more details, review Georgian Airways’ Conditions of Carriage.