Overview
GOL Airlines permits passengers to modify flight bookings, including changes to dates, times, or destinations, subject to fare rules and availability. Changes must be made before departure to avoid no-show penalties, which may result in loss of ticket value. Fees and fare differences may apply based on fare type and timing.
Key Conditions
- Changes are allowed for tickets purchased through GOL’s website, mobile app, call center, ticket offices, or authorized travel agents.
- Modifications to codeshare or interline flights are subject to the operating airline’s policies.
- Changes must be made before the check-in deadline, typically a short time before departure.
- Name corrections are permitted with supporting documents, but full name changes to another person are not allowed.
- Tickets remain valid for one year from the original purchase date for wholly unused tickets or from the first travel date for partially used tickets.
24-Hour Change Policy
Passengers can change or cancel their booking within one day of purchase without a fee, provided the flight is at least a week away and was booked directly through GOL. This applies to most fare types, except certain promotional tickets. Fare differences may apply if the new flight is more expensive.
Fare Type Policies
- Promo: Changes are not permitted; tickets are non-refundable.
- Light: Changes incur a fee, and fare differences apply if the new flight is more expensive. Tickets are non-refundable.
- Plus: Changes are allowed with a lower fee than Light fares, with fare differences if applicable.
- Max: Free changes are permitted, with fare differences if the new flight is more expensive. Tickets may be refundable under certain conditions.
- Premium Economy: Free changes are allowed, with fare differences if applicable. Tickets are typically refundable.
Infant and Child Tickets
- Infants under a certain age travel free on domestic flights on the lap of a responsible adult, with no change fees. On international flights, infants pay a percentage of the adult fare, and changes may incur fare differences but no penalties.
- Children above a certain age pay the same fare as adults and follow the same change rules as the purchased fare type.
Change Fees
- Fees for Promo and Light fares vary by route and timing, with higher fees closer to departure. Plus fares have lower fees, while Max and Premium Economy fares often have no change fees.
- Fare differences are charged if the new flight is more expensive; no refund or credit is issued if the new fare is lower.
- No-show penalties apply if changes are not made before departure, potentially resulting in loss of ticket value.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Access the “My Trips” section on the GOL website or mobile app, enter the booking reference and last name, select new flight details, and pay any fees or fare differences.
- Customer Service: Contact the GOL call center for assistance, especially for same-day changes or complex itineraries. A service charge may apply for agent-assisted changes.
- In-Person: Visit a GOL ticket office or airport counter to process changes, subject to availability and fees.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees.
Flight Disruptions
- For significant schedule changes (e.g., delays exceeding a short duration for domestic flights or a longer duration for international flights), passengers can change their flight without fees or fare differences to the same or an equivalent destination, or request a refund or credit valid for future travel.
- GOL notifies passengers of disruptions via email or phone if contact information is provided.
- For group bookings, only one change is permitted, respecting synchronization periods, and must be requested through the agency’s workflow system.
Additional Notes
- Passengers should review fare rules at booking to understand change restrictions and costs.
- Changes to Smiles award tickets may involve mileage adjustments or fees, depending on fare rules.
- Travel credits issued for changes are valid for one year, non-transferable, and must be used within the ticket’s validity period.
- Rerouting is permitted but may incur fees or fare differences based on the fare family purchased.
