Overview
GOL Airlines permits name corrections on tickets to address minor errors or legal name changes, ensuring the name matches the passenger's identification. Tickets are non-transferable to other individuals, meaning the original passenger must travel.
Eligibility for Name Changes
- Minor Spelling Errors: Corrections for typographical mistakes, typically limited to a few characters, are allowed to align the ticket with the passenger's ID.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are permitted with valid documentation, such as a marriage certificate or court order.
- Non-Transferable Tickets: Tickets cannot be reassigned to another person; only corrections for the original passenger are allowed.
- Partner Airlines: For international flights operated by partner airlines under codeshare agreements, name corrections may incur additional costs or follow the partner's rules.
Process for Name Changes
Name corrections can be requested through the following methods:
- Online: Access the My Trips section on the GOL Airlines website or mobile app. Enter the reservation code or ticket number and last name, then follow prompts to request a correction.
- Customer Support: Contact GOL's Customer Service Center for assistance, providing booking details and necessary documentation.
- Airport Ticket Counter: Visit a GOL ticket counter at the airport to request corrections, ensuring valid ID and supporting documents are presented.
Fees and Conditions
- Minor spelling corrections may be free if requested shortly after booking, depending on fare rules.
- Fees for name corrections vary based on ticket type, route, and timing. Significant changes may require rebooking, incurring fare differences or penalties.
- Corrections are not allowed after check-in or if the ticket has been used.
- For tickets booked through travel agencies or third-party platforms, changes must be requested through the original booking channel.
- For codeshare flights, additional fees or restrictions may apply based on the operating airline's policies.
Important Notes
- Passengers must provide valid identification and legal documents to support name correction requests.
- Requests should be made well in advance to avoid issues at check-in or boarding.
- Ensure the corrected name matches the identification to comply with security regulations.
- Passengers are encouraged to review fare rules and contact GOL for the latest fee structure, as policies may change.
