Overview
Gulf Air allows passengers to modify flight bookings, including changes to dates, times, or destinations, subject to fare rules and availability. Changes must be made before departure to avoid no-show penalties, which may result in loss of ticket value. Fees and fare differences may apply based on ticket type and timing.
Key Conditions
- Changes are permitted for tickets purchased through Gulf Air’s website, mobile app, Worldwide Contact Centre, ticket offices, or authorized travel agents.
- Modifications to codeshare or interline flights are subject to the operating airline’s policies.
- Changes must be made before the check-in deadline, typically a few hours before departure.
- Name corrections are allowed for up to a few letters with supporting documents, but full name changes to another person are not permitted.
- Changes to destinations or routes are possible, subject to fare differences and applicable fees.
24-Hour Change Policy
Passengers can change or cancel their booking within one day of purchase without a fee, provided the flight is at least a week away and was booked directly through Gulf Air. This applies to most fare types, except certain promotional or non-refundable tickets. Fare differences may apply if the new flight is more expensive.
Fare Type Policies
- Economy Smart: Changes are allowed with a fee, depending on the fare class and route. Fare differences apply if the new flight is more expensive.
- Economy Flex: Offers greater flexibility with reduced or no change fees, though fare differences may apply.
- Business Flex (Falcon Gold): Allows free changes in most cases, with fare differences if the new flight is more expensive.
- Basic Economy: Non-refundable and may have stricter change restrictions, with fees and fare differences applicable.
Same-Day Change Policy
Same-day flight changes are permitted for a fee, subject to seat availability. The new flight must have the same origin and destination as the original booking. Economy Flex and Business Flex passengers may qualify for fee waivers, depending on fare rules.
Change Fees
- Fees vary by fare type, route, and timing of the change, with higher fees typically applied closer to departure.
- Fare differences are charged if the new flight is more expensive; no refund is provided if the new fare is lower.
- Non-refundable tickets may have stricter change policies, with fees or no change options in some cases.
- Award tickets booked through the Falconflyer loyalty program may incur fees for changes, subject to availability and specific program rules.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Access the “Manage My Booking” section on the Gulf Air website or mobile app, enter the booking reference and last name, select the flight, and follow prompts to modify details and pay any fees or fare differences.
- Customer Service: Contact the Gulf Air Worldwide Contact Centre for assistance, especially for same-day changes or complex itineraries. A service charge may apply for agent-assisted changes.
- In-Person: Visit a Gulf Air ticket office or airport counter to process changes, subject to availability and fees.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees.
Flight Disruptions
- In case of cancellations or significant schedule changes (e.g., delays exceeding a few hours), passengers may change their flight without fees or fare differences to the same or an equivalent destination, or request a refund or travel voucher, depending on fare rules.
- Gulf Air will notify passengers of disruptions via email or phone if contact information is provided.
Additional Notes
- Passengers are advised to review fare rules at booking to understand change restrictions and costs.
- Changes to award tickets may involve mileage adjustments or fees, depending on Falconflyer program rules.
- Bookings through third-party agencies may have additional restrictions or fees imposed by the agency.
- In cases of emergencies (e.g., illness or death in the family), passengers may request fee waivers with supporting documentation, subject to approval.
