Overview
Hainan Airlines permits passengers to modify flight bookings, including changes to dates, times, cabin class, or routes, subject to fare rules and availability. Changes must be made before departure to avoid no-show penalties, which may result in loss of ticket value. Fees and fare differences may apply based on ticket type and timing.
Key Conditions
- Changes are allowed for tickets purchased through Hainan Airlines’ website, mobile app, call center, ticket offices, or authorized agents. Tickets changed without official consent are invalid and non-refundable.
- Modifications to codeshare or interline flights are subject to the operating airline’s policies and codeshare agreements.
- Changes must be made before the check-in deadline, typically a short time before departure.
- Name corrections are allowed with supporting documents, but full name changes to another person are not permitted.
- Changes to multi-segment tickets are treated as separate contracts for non-connecting flights, with changes to regular legs handled per fare rules.
24-Hour Change Policy
Passengers can change or cancel their booking within one day of purchase without a fee, provided the flight is at least a week away and was booked directly through Hainan Airlines. This applies to most fare types, including domestic and international routes, except certain promotional or award tickets.
Same-Day Change Policy
Same-day flight changes are allowed if seats are available on the desired flight with the same origin and destination. Changes can be made online or via customer service, with fees depending on fare class and route. Availability is limited, and fare differences may apply.
Fare Type Policies
- Economy Saver: Changes incur higher fees, with restrictions on non-refundable tickets. Fare differences apply if the new flight is more expensive.
- Economy Flex: Offers more flexibility with lower or no change fees, depending on route and timing. Fare differences may apply.
- Business/First Class: Most changes are free, with fare differences if the new flight is more expensive. Tickets are often fully refundable.
- Award Tickets: Changes to flights booked with Fortune Wings Club miles are possible but may incur fees in cash or miles, with limited availability.
Change Fees
- Fees vary by fare class, route (domestic vs. international), and timing of the change, with higher fees closer to departure.
- International flights typically have higher change fees than domestic flights.
- Fare differences are charged if the new flight is more expensive; no refund is provided if the new fare is lower.
- Economy Flex and Business/First Class fares may qualify for fee waivers, depending on fare rules.
- Changes after voluntary modifications are subject to the new flight’s fare rules.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Access the “Manage My Bookings” section on the Hainan Airlines website or mobile app, enter the booking reference and last name, select new flight details, and pay any fees or fare differences. This is available only for tickets booked directly through Hainan Airlines.
- Customer Service: Contact the Hainan Airlines call center for assistance, especially for same-day changes or complex itineraries. A service charge may apply for agent-assisted changes.
- In-Person: Visit a Hainan Airlines ticket counter or office at the airport to process changes, subject to availability and fees.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees.
Flight Disruptions
- In case of cancellations or significant schedule changes (e.g., delays exceeding a short duration), Hainan Airlines will notify passengers via provided contact information and offer rebooking on the next available flight without fees or fare differences, or provide an involuntary refund.
- Disruptions due to Hainan Airlines’ reasons (e.g., maintenance, crew issues) may include meal or accommodation services, while disruptions due to external factors (e.g., weather, air traffic control) may require passengers to cover their own expenses.
Additional Notes
- Tickets remain valid for one year from the date of change or exchange if the first segment is unused or open-dated.
- Passengers must review fare rules at booking to understand change restrictions and costs.
- Changes to bookings through third-party agencies may have additional restrictions or fees imposed by the agency.
- Promotional fares may be online-only, and phone-based changes may require booking a higher fare class, potentially increasing costs.
