Overview
Hainan Airlines allows name changes or corrections on flight tickets under specific conditions to address issues such as spelling errors or legal name changes. The policy ensures passenger information aligns with identification documents to facilitate smooth travel.
Eligibility for Name Changes
- Spelling Errors: Minor corrections to typographical mistakes in the name are permitted, often free if requested within a short period after booking.
- Legal Name Changes: Changes due to legal reasons, such as marriage or divorce, are allowed with supporting documentation like a marriage certificate or divorce decree.
- Significant Changes: Major name changes may require rebooking, subject to availability and additional charges based on fare rules.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; name changes are limited to corrections or legal updates for the original passenger.
Process for Name Changes
Name changes or corrections can be requested through the following methods:
- Online: Access the Manage My Booking section on the Hainan Airlines website or mobile app. Enter the booking reference and last name, select the booking, and follow prompts to request a name change.
- Customer Support: Contact Hainan Airlines' customer service via phone or email, or visit a ticket office. Provide booking details and required documentation.
- Airport Ticket Counter: Visit a Hainan Airlines ticket counter at the airport to request changes, ensuring all necessary identification and booking information are provided.
Fees and Conditions
- Minor spelling corrections may be free if requested within a specified period after booking, typically within a short time frame.
- Fees for name changes vary based on ticket type, fare rules, and timing of the request. Significant changes may incur charges equivalent to rebooking costs.
- Name changes are not permitted after check-in or if the ticket has been used.
- If booked through a third-party agency, changes must be requested through the original booking channel.
Important Notes
- Passengers must provide valid identification and supporting documents, such as a passport or legal certificates, to process name changes.
- Requests should be made well in advance to ensure processing time and flight availability.
- Always verify the updated ticket details for accuracy after a name change is processed.
- Passengers are responsible for ensuring all travel documents match the corrected name.
