Overview
Hawaiian Airlines permits name changes or corrections on tickets for specific reasons, such as spelling errors or legal name changes, to ensure the name on the ticket matches the passenger's government-issued identification. Tickets are non-transferable to other individuals.
Eligibility for Name Changes
- Spelling Errors: Minor corrections, typically up to a few characters, are allowed to fix typographical mistakes.
- Legal Name Changes: Changes due to marriage, divorce, or adoption are permitted with appropriate documentation, such as a marriage certificate or divorce decree.
- Middle Names or Nicknames: Adding a middle name or changing a nickname to the full legal name is allowed, subject to verification.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; only the original passenger can use the ticket after corrections.
Process for Name Changes
Name changes or corrections can be requested through the following methods:
- Online: For minor corrections, access the Manage Flights section on the Hawaiian Airlines website or mobile app. Enter the booking reference or ticket number and last name, select the booking, and follow prompts to request a correction.
- Customer Support: Contact the Reservations Department for assistance with legal name changes or complex corrections. Supporting documents can be submitted online through the Contact Us page or faxed.
- Airport Counter: Visit a Hawaiian Airlines ticket counter at the airport for assistance, ensuring all necessary documentation is provided.
Fees and Conditions
- Name changes for tickets purchased directly from Hawaiian Airlines are typically free, especially for minor spelling corrections or legal name changes.
- A service fee may apply for tickets booked through third-party agencies, depending on the agency's terms.
- Changes must be made before check-in, as corrections are not permitted after the passenger has boarded.
- Tickets must start with a specific code indicating they were issued by Hawaiian Airlines; otherwise, contact the issuing agency for changes.
Important Notes
- Documentation, such as a passport, marriage certificate, or other legal proof, is required for legal name changes.
- Passengers should verify ticket details within a short period after booking to avoid complications.
- If booked through a travel agency or third-party website, changes must be requested through the original booking channel.
- Ensure the name on the ticket matches the identification to comply with TSA requirements.
