Overview
Hong Kong Airlines allows name corrections on tickets for minor spelling errors or legal name changes to ensure the name matches the passenger’s travel document. Full name changes to transfer a ticket to another person are generally not permitted, requiring cancellation and rebooking.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections for typos, such as one or two letters, or interchanging first and last names, are allowed, typically with a fee.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are permitted with supporting documentation, such as a marriage certificate or court order.
- Middle Names: Adding or correcting a middle name to match the passport is allowed, though fees may apply, especially at check-in.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: Visit the My Booking section on the Hong Kong Airlines website, enter the booking reference and last name, select the booking, and request a name correction.
- Customer Support: Contact the customer service team via phone or email, providing booking details and necessary documentation.
- Airport Counter: Visit a Hong Kong Airlines ticket counter at the airport with valid ID and supporting documents to process corrections.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel.
Fees and Conditions
- Minor corrections may be free if requested shortly after booking, but fees often apply, varying by ticket type, route, and timing.
- Corrections at the airport, such as adding a middle name, may incur a fee, reportedly around a specific amount in local currency.
- Full name changes require cancelling the ticket and rebooking, subject to cancellation fees and fare differences.
- Corrections are not permitted after check-in or for used tickets.
- Fees may be higher for changes made through customer service or at the airport compared to online requests.
Important Notes
- The name on the ticket must match the passport exactly to avoid boarding issues, especially in regions with strict regulations like China.
- Provide valid identification and legal documents for corrections, particularly for legal name changes.
- Request changes as early as possible to avoid higher fees or complications at check-in.
- Review fare rules and ticket conditions, as fees and policies vary by ticket type and destination.
- For the latest fee details, contact Hong Kong Airlines customer service or check the official website.
