Overview
Iberia Airlines allows passengers to modify flight bookings, including changes to dates, times, or destinations, subject to fare rules and availability. Changes must be made before departure, typically up to a few hours before the flight, to avoid no-show penalties, which may result in loss of ticket value. Fees and fare differences may apply based on ticket type and timing.
Key Conditions
- Changes are permitted for tickets purchased through Iberia’s website, mobile app, call center, ticket offices, or authorized travel agents.
- Modifications to codeshare or interline flights (e.g., with Iberia Express, Air Nostrum, or British Airways) are subject to the operating airline’s policies.
- Changes must be made before the check-in deadline, typically a few hours before departure.
- Name changes are not allowed, but corrections for typos or legal reasons (e.g., marriage, divorce) are permitted with supporting documents, such as a marriage certificate or court papers. Minor corrections, like adding or removing a first/middle name or fixing a few letters in the surname, may be free.
- Tickets are valid for one year from issuance for travel or a longer period for reimbursement, depending on fare conditions.
24-Hour Change Policy
Passengers can change their booking within one day of purchase without a fee, provided the flight is at least a few days away and was booked directly through Iberia. This applies to most fare types, except certain promotional or restricted tickets. Fare differences may apply if the new flight is more expensive.
Fare Type Policies
- Economy Basic and Optimal: Changes are allowed with a fee, which varies by route and timing. Fare differences apply if the new flight is more expensive.
- Economy Comfort: Includes one free change, with fare differences if applicable.
- Economy Flexible: No change fees, but fare differences may apply if the new flight is more expensive.
- Premium Economy Optimal: Changes are permitted with a fee, plus fare differences if applicable.
- Premium Economy Comfort: Includes one free change, with fare differences if applicable.
- Premium Economy Flexible: No change fees, but fare differences may apply.
- Business Optimal: Changes are allowed with a fee, plus fare differences if applicable.
- Business Flexible: No change fees, but fare differences may apply.
Flexible Ticket Option
Passengers can add the Flexible Ticket option during booking, available in three versions: voucher refund, one free flight change, or both. Changes or voucher requests must be made at least a few weeks before departure. The free change includes date, time, origin, or destination without a penalty, but fare differences apply. Subsequent changes follow the original fare’s conditions.
Change Fees
- Fees for restricted fares (e.g., Economy Basic, Optimal, Premium Economy Optimal) vary by route, fare class, and timing, with higher fees closer to departure.
- Fare differences are charged if the new flight is more expensive; no refund or credit is issued if the new fare is lower.
- Flexible fares (Economy Flexible, Premium Economy Flexible, Business Flexible) and Comfort fares with one free change are exempt from change fees, but fare differences may apply.
- Name corrections may incur a fee for major typographical errors or legal changes, with costs varying based on the correction type.
- Award tickets booked with Avios may incur fees or mileage adjustments for changes, subject to availability and program rules.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Visit the “Manage Your Booking” section on the Iberia website or mobile app, enter the booking reference and last name, select new flight details, and pay any fees or fare differences.
- Customer Service: Contact Iberia’s call center for assistance, especially for same-day changes, complex itineraries, or tickets not eligible for online changes. A service charge may apply for agent-assisted changes.
- In-Person: Visit an Iberia ticket office or airport counter to process changes, subject to availability and fees.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees.
Flight Disruptions
- For cancellations or significant schedule changes (e.g., delays exceeding a short duration or changes to origin/destination), passengers can change their flight without fees or fare differences to the same or an equivalent destination (up to a certain distance), or request a refund or voucher, depending on fare rules.
- In emergencies, such as the death of a close relative (parent, child, spouse, in-law), passengers may request a refund with an original death certificate and Family Book photocopy.
- Notifications of disruptions are sent via email or SMS if contact details are provided through Iberia Conecta.
Additional Notes
- Passengers should review fare rules at booking to understand change restrictions and costs.
- Changes to additional services (e.g., baggage, seats) can be made up to a few hours before departure via the website, app, or customer service.
- Group bookings (ten or more passengers) require changes through the group bookings team or agency, with specific synchronization rules.
- Changes to Avios award tickets may involve mileage adjustments or fees, depending on fare rules and availability.
