Overview
Icelandair allows passengers to modify flight bookings, including changes to dates, times, or destinations, subject to fare rules and availability. Changes must be made before departure to avoid no-show penalties, which result in cancellation of remaining flights and loss of ticket value. Fees and fare differences may apply based on fare type and timing.
Key Conditions
- Changes are permitted for tickets purchased through Icelandair’s website, mobile app, customer service, ticket counters, or authorized travel agents.
- Modifications to codeshare or interline flights are subject to the operating airline’s policies.
- Changes must be made before the scheduled departure time of the flight.
- Name changes or ticket transfers are not allowed, except for legal name changes due to reasons like marriage or gender change, with supporting documentation.
- Tickets are valid for one year from the date of issue, unless otherwise specified in fare rules.
24-Hour Change Policy
Passengers can change or cancel their booking within one day of purchase without a fee, provided the flight is at least a few days away and was booked directly through Icelandair. This applies to most fare types, including holiday packages, but not group bookings. Fare differences may apply if the new flight is more expensive.
Fare Type Policies
- Economy Light: Changes incur a fee, with fare differences if the new flight is more expensive. Non-refundable.
- Economy Standard: Changes incur a fee, with fare differences if applicable. Non-refundable, but a one-time change fee waiver may apply for international flights.
- Economy Flex: No change fees, but fare differences may apply. Refundable if canceled before departure.
- Saga Premium: Changes incur a fee, with fare differences if applicable. Non-refundable, but a one-time change fee waiver may apply.
- Saga Premium Flex: No change fees, but fare differences may apply. Refundable if canceled before departure.
Change Fees
- Fees for Economy Light and Economy Standard vary by route and timing, with higher fees for international flights compared to domestic flights in Iceland.
- Saga Premium fares may incur fees for changes, unless covered by a one-time fee waiver.
- Economy Flex and Saga Premium Flex fares have no change fees, but fare differences apply if the new flight is more expensive.
- No-show fees apply for Economy Flex and Saga Premium Flex tickets if changes are made after the original flight time, in addition to fare differences.
- Fare differences are charged if the new flight is more expensive; no refund or credit is issued if the new fare is lower.
How to Change a Flight
Passengers can modify their bookings through the following methods:
- Online: Visit the “Manage Booking” section on the Icelandair website or mobile app, enter the booking reference or ticket number and last name, select new flight details, and pay any fees or fare differences.
- Customer Service: Contact Icelandair’s service center for assistance, especially for complex itineraries or same-day changes. A service fee may apply for agent-assisted changes.
- In-Person: Visit an Icelandair ticket counter or office at the airport to process changes, subject to availability and fees.
- Travel Agency: If booked through a third party, contact the agency to manage changes, which may involve additional fees.
Flight Disruptions
- For cancellations or significant schedule changes, Icelandair will rebook passengers on the next available flight under comparable conditions at no additional cost or offer a refund or travel voucher, depending on fare rules.
- Passengers are notified via email or phone if contact information is provided in the booking.
- Compensation may be available under EU Regulation for flights departing from EU airports, unless disruptions are due to extraordinary circumstances like weather or air traffic control issues.
Additional Notes
- Passengers should review fare rules at booking to understand change restrictions and costs.
- Changes to bookings with combined fare types (e.g., Economy Standard and Saga Premium) apply the higher change fee if both segments are modified.
- Travel vouchers issued for changes are valid for one year, non-transferable, and applicable to Icelandair flights only.
- Changes to additional services like baggage or seats can be made up to a few hours before departure via the website, app, or customer service.
