Overview
Icelandair allows name corrections on tickets for minor errors or legal name changes, ensuring the name matches the passenger’s government-issued identification. Tickets are non-transferable, meaning they cannot be reassigned to another person except in specific legal circumstances.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections of up to three characters in the first, middle, or last name are permitted to fix typographical errors.
- Legal Name Changes: Changes due to marriage, divorce, gender transition, or court-ordered name changes are allowed with supporting documentation like a marriage certificate or court order.
- Title Corrections: Adjustments to titles, such as changing from Mr. to Ms. or Dr. to Prof., are permitted.
- Non-Transferable Tickets: Full name changes to transfer a ticket to another person are not allowed, except for legal name changes.
Ineligible Bookings for Name Changes
- Tickets purchased with currencies other than US dollars.
- Bookings made through travel agents or third-party platforms.
- Reservations made close to departure or already checked in.
- Partially used tickets or those with departed flight segments.
- Basic Rate segment bookings or group bookings with multiple passengers.
- Reservations including infants or pets.
- Multi-city flight segments or codeshare/interline flights not operated by Icelandair.
Process for Name Corrections
Name corrections can be requested through the following methods:
- Online: For minor corrections, access the Manage Booking section on the Icelandair website or mobile app. Enter the booking reference and last name, select the booking, and follow prompts to request a correction.
- Customer Support: Contact Icelandair’s customer service for assistance, especially for legal name changes. Provide booking details and required documentation.
- Airport Counter: Visit an Icelandair ticket counter at the airport with valid ID and supporting documents for corrections.
Fees and Conditions
- Minor corrections may be free if requested within a short period after booking, typically within a risk-free window.
- Fees for name corrections vary by fare type, route, and booking channel. Online corrections may incur a lower fee compared to changes through the call center or at the airport.
- Significant changes requiring ticket reissuance may involve cancellation fees and fare differences.
- Name corrections are not permitted after check-in or for used tickets.
- For third-party bookings, changes must be requested through the original booking channel.
- For vacation packages, name changes may incur a specific fee and require contacting the vacation team.
Important Notes
- Passengers must provide valid identification and legal documents, such as a passport or marriage certificate, for corrections.
- Only one name correction per booking is allowed.
- Ensure the corrected name matches the travel document to avoid boarding issues.
- Requests should be made well in advance, ideally by a specified period before departure, to allow processing.
- For accurate fee details, check fare rules or contact Icelandair customer service.
