Overview
Interjet Airlines, a former Mexican low-cost carrier, allowed name changes on tickets, enabling passengers to transfer their booking to another person under specific conditions. This policy was notably flexible compared to many airlines, though it came with fees and restrictions. Note that Interjet ceased operations in December 2020 and entered bankruptcy in April 2021, so this policy reflects historical practices and may not apply to current scenarios.
Eligibility for Name Changes
- Full Name Changes: Interjet permitted transferring a ticket to another person, unlike many airlines that restrict changes to minor corrections only.
- Minor Corrections: Adjustments for spelling errors or legal name changes (e.g., due to marriage or divorce) were allowed with appropriate documentation.
- Entire Trip Requirement: Name changes applied to the entire itinerary, including both outbound and inbound flights, not individual segments.
- Time Limit: Changes could be made up to a few hours before the scheduled departure of the outbound flight.
Process for Name Changes
Name changes could be requested through the following methods:
- Online: Access the My Reservation section on the Interjet website. Log in with user credentials, enter the reservation code and passenger’s last name, select the ticket, and follow prompts to change the name, ensuring it matches the new passenger’s passport.
- Customer Support: Contact Interjet’s customer service, provide booking details and reasons for the change, and submit required documentation.
- Airport Counter or Kiosk: Visit an Interjet ticket counter or use a kiosk at the airport, present identification and ticket details, and request the name change.
- Third-Party Bookings: For tickets booked through travel agencies, changes had to be processed through the original booking channel.
Fees and Conditions
- Name change fees varied based on ticket type, fare class, and routes (domestic or international).
- Fare differences applied if the new ticket price was higher at the time of the change; no refunds were issued if the new fare was lower.
- Changes were not permitted after check-in or for partially used tickets.
- Additional administrative fees might apply for changes made through offline methods like the airport counter.
Important Notes
- Passengers were required to provide valid identification, such as a passport, to confirm the new name.
- Changes needed to be requested well in advance to ensure processing and avoid boarding issues.
- Interjet’s flexible name change policy made it a viable option for transferring tickets, but passengers were advised to review fare rules for specific conditions.
- Since Interjet ceased operations, travelers with unused tickets or credits should contact their booking agency or credit card provider for potential remedies.
