ITA Airways’ cancellation policy is designed to provide flexibility while adhering to fare rules and regulations like EU261. Below is a concise overview based on available information:
24-Hour Cancellation Policy: For flights to/from the U.S., you can cancel within 24 hours of booking without penalty and receive a full refund, provided the booking is made at least 7 days before departure.
General Cancellation Rules:
- Refundable Tickets: Cancellations are permitted with fees based on fare type, route, and timing. Refunds are processed to the original payment method, typically within 7–90 days, depending on the case.
- Non-Refundable Tickets: No refunds are issued after the 24-hour window unless special circumstances apply (e.g., illness with medical documentation from a public or affiliated hospital/emergency room). You may receive future travel credit instead.
- Cancellation Fees: Fees vary by fare type and timing:
- Full refund with no fee if canceled within 24 hours (as above).
- For Flexy fares, a full refund is possible if canceled 30 days before departure, minus a $250 fee and $50 processing fee. No refund if canceled within 7 days of departure, but the ticket value can be used for future ITA flights.
- Other fares may incur fees based on distance or fare rules; contact ITA for specifics.
- Security and airport taxes are always refundable, regardless of ticket type.
- Cancellations must be requested before flight departure; no-shows void refund eligibility.
Airline-Caused Cancellations:
- If ITA Airways cancels your flight, you’re offered rebooking on another ITA flight or a comparable alternative, or a full refund. If notified less than 14 days before departure, you may claim compensation (€250–€600) under EU261, unless caused by extraordinary circumstances (e.g., weather, strikes).
- Reasonable expenses (e.g., meals, accommodation) incurred due to cancellations are reimbursed with proper documentation, but only if ITA cannot provide timely assistance.
Special Cases:
- Illness: Cancel before departure via the Call Center and submit medical documentation within 7 days. You can reschedule within 3 months of the prognosis end date (or 1 month for COVID-19 cases), paying any fare difference
- Delays: If a flight is delayed over 5 hours, you can cancel and request a full refund. For delays over 3 hours upon arrival due to ITA’s fault, you may claim €250–€600 under EU261.
- Recent Disruptions: Due to a transport strike on June 20, 2025, ITA canceled 32–34 flights, offering penalty-free rebooking or refunds.
