Overview
ITA Airways generally does not permit full name changes to transfer tickets to another person, as tickets are non-transferable per their General Conditions of Carriage. However, minor name corrections for spelling errors or legal name changes are allowed under specific conditions to ensure the name matches the passenger’s government-issued identification.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections for typographical mistakes, such as a few characters in the first or last name, are permitted, typically with a fee.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are allowed with supporting documentation, such as a marriage certificate, divorce decree, or court order.
- Middle Names: Adding or correcting a middle name to match the passport may be allowed, though a fee may apply, especially if requested after booking.
- Non-Transferable Tickets: Full name changes to transfer a ticket to another person are not permitted; the ticket must be cancelled and rebooked, subject to fare rules.
Process for Name Corrections
Name corrections must be requested through specific channels, as online changes are limited:
- Customer Support: Contact the ITA Airways Customer Center via phone or email with booking details, identification, and supporting documents for corrections.
- Airport Ticket Counter: Visit an ITA Airways ticket counter at the airport with valid ID and documentation to request corrections.
- Third-Party Bookings: For tickets booked through travel agencies or third-party platforms, changes must be requested through the original booking channel.
Fees and Conditions
- Minor name corrections incur a fee, typically a fixed amount per ticket, depending on fare type and timing of the request.
- Significant changes, such as legal name updates, may require ticket cancellation and rebooking, incurring cancellation fees and fare differences if the new fare is higher.
- Corrections are not permitted after check-in or for partially used tickets.
- Fees vary by fare type, route, and booking channel. Corrections for tickets issued by ITA Airways (ticket code starting with a specific identifier) are processed directly; others require agency coordination.
- Name corrections for Volare Award Tickets, Cash & Points tickets, or multi-destination trips must be handled by the Customer Center.
Important Notes
- Passengers must provide valid identification and legal documents, such as a passport or marriage certificate, to support name correction requests.
- The name on the ticket must match the passport exactly to avoid boarding or immigration issues, particularly for international flights.
- Requests should be made well in advance to allow processing and avoid complications at check-in.
- If booked through a third-party platform, contact the agency directly, as ITA Airways may not process changes for non-direct bookings.
- For the latest fee details and fare rules, contact ITA Airways Customer Center or check the official website, as policies may vary.
