Overview
Japan Airlines has a strict policy that prohibits transferring tickets to another person. However, minor name corrections are permitted to ensure the name on the ticket matches the passenger’s passport or government-issued identification. This is critical for boarding international and domestic flights, as mismatched names may result in denied boarding.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections for typos, such as misspelled names or wrong sequence of first and last names, are allowed with proper identification.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons are permitted with supporting documentation, such as a marriage certificate or court order.
- Middle Names: Adding or omitting a middle name is generally not an issue, as Japan Airlines does not always require middle names on tickets, though the first and last names must match the passport.
- Non-Transferable Tickets: Full name changes to transfer a ticket to another person are not allowed; the ticket must be cancelled and rebooked.
Process for Name Corrections
Name corrections must be handled through specific channels, as they cannot be processed on the Japan Airlines website after ticketing:
- Customer Support: Contact the Japan Airlines Call Center (International or Domestic Reservation and Information) with booking details and valid ID or supporting documents.
- Airport Counter: Visit a Japan Airlines ticket counter at the airport with the ticket, passport, and any required documentation for corrections.
- Third-Party Bookings: For tickets booked through travel agencies or third-party platforms, changes must be requested through the original booking channel.
Fees and Conditions
- Minor corrections, such as fixing typos or adjusting name order, may be free, especially if requested shortly after booking, but fees may apply depending on fare rules.
- Significant changes, like legal name updates, may require ticket cancellation and rebooking, incurring cancellation fees and fare differences.
- Corrections are not permitted after check-in or for partially used tickets.
- Fees vary based on ticket type, route, and timing of the request. Contact Japan Airlines for specific fee details.
- For codeshare flights or bookings involving partner airlines, additional restrictions or fees may apply, and changes may need to be coordinated with the operating carrier.
Important Notes
- Passengers must provide valid identification, such as a passport, and supporting documents for legal name changes.
- Ensure the name entered during booking matches the passport exactly, including the order of first and last names, to avoid issues.
- Middle names are often not required, but including them can prevent potential discrepancies, especially for international travel.
- Requests should be made well in advance to allow processing and avoid boarding complications.
- For accurate fee details and fare rules, contact Japan Airlines customer service or check the official website.
