Jeju Air’s cancellation policy varies based on fare type, booking channel, timing, and special circumstances. Below is a concise overview based on the latest available information:
24-Hour Risk-Free Cancellation:
- For flights booked directly through Jeju Air’s website (www.jejuair.net), mobile app, airports, or customer service, cancellations within 24 hours of booking are free, provided the booking is made at least 7 days before departure. This applies to flights to/from the United States and other eligible routes but excludes discounted, promotional, or group fares.
- Full refunds are issued to the original payment method without penalties during this window.
General Cancellation Rules:
- Refundable Tickets: Cancellations are allowed with a fee, which varies by route and timing (higher fees closer to departure). Refunds are processed to the original payment method within 7–10 business days.
- Non-Refundable Tickets: Typically not refundable unless special circumstances apply (e.g., serious illness, death, with documentary evidence). You may receive travel credit instead of a refund.
- Cancellation Fees:
- Domestic flights: $30–$120 USD per person per segment.
- International flights: $40–$100 USD per person per segment. Fees depend on fare type and cancellation timing
- Cancellations must be made at least 120 minutes before departure.
- Refunds must be requested within 30 days of the ticket’s expiration date (one year from issuance or first travel date for unused/partially used tickets).
How to Cancel:
- Phone: Contact Jeju Air’s customer service at +1-877-240-6770 for assistance.
- In-Person: Visit an airport ticket counter or sales office.
- If booked through a travel agency, contact them directly
Special Cases:
- If Jeju Air cancels a flight due to operational issues, weather, or other reasons, you’re entitled to a full refund or rebooking on the next available flight. Accommodation may be provided for significant delays.
- Following the Muan Airport incident, Jeju Air waived cancellation fees and offered full refunds for bookings made through a specific period (until January 5, 2025, per some sources).
- EU261 regulations may apply for flights departing from or arriving in the EU, potentially entitling passengers to €250–€600 compensation for cancellations or delays, unless caused by extraordinary circumstances (e.g., weather). This doesn’t apply to non-EU flights.
Additional Notes:
- Changes (e.g., date, destination) incur fees plus any fare difference. No fees apply for changes within 24 hours of booking.
- Name change fees (e.g., for spelling corrections) are around $20 USD, waived in specific cases like legal name changes with documentation.
- Infant bookings (no seat allocated) have no cancellation fees.
- Some fares (e.g., Fly, Fly Bag, Flex, Biz Lite) have specific rules; check fare conditions at booking.
