Overview
Jeju Air, a South Korean low-cost carrier, has a restrictive name change policy. Full name changes to transfer a ticket to another person are not permitted. Minor corrections for spelling errors or legal name changes are allowed under specific conditions, but the process can be challenging due to website limitations and customer service responsiveness.
Eligibility for Name Corrections
- Minor Spelling Errors: Corrections for typographical mistakes, such as a few characters in the first or last name, are permitted, often at the airport counter during check-in.
- Legal Name Changes: Changes due to marriage, divorce, or other legal reasons may be allowed with valid documentation, such as a marriage certificate or court order, though this often requires customer service intervention.
- Middle Names: Adding a middle name is often handled at check-in with no issues, especially for domestic flights, as long as the first and last names match the passport. The website may not allow spaces or middle names during booking.
- Non-Transferable Tickets: Tickets cannot be transferred to another person; corrections are only for the original passenger.
Process for Name Corrections
Name corrections can be requested through the following methods, though online changes are limited:
- Online: The Jeju Air website often does not allow name corrections after booking due to system restrictions. Passengers may need to cancel and rebook, which incurs fees.
- Customer Support: Contact Jeju Air’s customer service via email or phone with booking details and supporting documents. Response times may be slow, and changes may not be guaranteed.
- Airport Counter: Visit a Jeju Air ticket counter at the airport with valid ID and documentation. Minor corrections, like adding a middle name, are often made on the boarding pass at no charge for domestic flights.
- Third-Party Bookings: For tickets booked through travel agencies, changes must be requested through the original booking channel.
Fees and Conditions
- Minor corrections, especially for domestic flights, may be free at the airport counter if the first and last names match the passport.
- For international flights or significant corrections, cancellation and rebooking may be required, incurring cancellation fees and fare differences based on ticket type and fare rules.
- Promotional or discounted fares often have stricter rules, and changes may not be permitted.
- Corrections are not allowed after check-in or for partially used tickets.
- Fees vary by route, fare class, and timing. Contact Jeju Air for specific fee details.
Important Notes
- The Jeju Air website may combine first and middle names without spaces or exclude middle names due to system limitations. This is often resolved at check-in by presenting a passport.
- Passengers must provide valid identification and legal documents for corrections, especially for legal name changes.
- Boarding may be denied for significant name mismatches, and corrections after booking can be difficult, so verify names carefully during booking.
- For international flights, ensure the name matches the passport exactly to avoid immigration issues.
- Contact Jeju Air customer service or check the official website for the latest policy details, as responsiveness and website functionality may vary.
