Below is a concise and accurate overview of Jet2's cancellation policy based on available information:
General Cancellation Rules:
- Non-Refundable Flights: Jet2.com scheduled flights are generally non-refundable. If you cancel a flight, you will not receive a refund unless covered by travel insurance or exceptional circumstances apply.
- 24-Hour Cooling-Off Period: Jet2 does not offer a standard 24-hour free cancellation window. However, if a booking error is made, you may request a refund within 24 hours by contacting their Call Centre, subject to Jet2’s discretion. This is not guaranteed.
- Cancellation Fees: If you cancel a Jet2holidays package, a scale of charges applies based on the timing of cancellation. Fees are higher closer to the departure date and should be outlined in the booking terms.
How to Cancel:
- Phone: Contact Jet2’s customer service at +1-877-240-6770 for assistance.
- Travel Agency Bookings: If booked through a travel agent, contact them directly to cancel, as their policies may differ.
Refunds:
- Airline-Caused Cancellations: If Jet2 cancels your flight and no suitable alternative is offered, you’re entitled to a full refund to the original payment method, typically processed within 14 days.
- Extraordinary Circumstances: For unavoidable reasons (e.g., serious illness, death), you may receive a refund or travel credit with valid documentation.
- Processing Time: Refunds, if applicable, take 7–14 business days.
Alternatives to Cancellation:
- Name Changes: You can transfer your booking to another person for an administration fee of £35 per person per one-way flight, plus any fare difference. Spelling corrections (up to 3–4 letters) may be free if reported as genuine errors.
- Date/Time Changes: Changes to dates or times are allowed for a fee (typically £40 per person per one-way flight) plus any fare difference, subject to availability. Changes must be requested at least 2–4 hours before departure. Departure/destination airports cannot be changed.
- Selling Your Booking: You can sell your flight or holiday via platforms like SpareFare or TransferTravel, subject to Jet2’s name change fees and rules.
Special Cases:
- EU/UK261 Regulations: For flights departing from or arriving in the EU/UK, if Jet2 cancels a flight less than 14 days before departure, you may be eligible for compensation (£250–£520) unless caused by extraordinary circumstances (e.g., weather, strikes). You’re also entitled to a refund or rebooking. Claims must be submitted directly to Jet2, allowing 28 days for a response.
- COVID-19: If Jet2 cancels due to COVID-19, a full refund is provided within 14 days. For voluntary cancellations due to COVID-related reasons (e.g., self-isolation), you can amend bookings without admin fees by calling customer service.
- Package Holidays: Jet2holidays cancellations may incur partial refunds depending on timing, but non-refundable elements (e.g., hotels, transport) may result in higher charges.
Recommendations:
- Jet2 strongly advises purchasing comprehensive travel insurance at booking to cover cancellations due to unforeseen events. Jet2Insurance offers cancellation cover and can be purchased via jet2insurance.com.
- Check terms and conditions at booking, as fees and rules vary by fare type and package components.
