Jet2 Missed Flight Policy

Overview

Jet2, a UK-based low-cost airline, operates as a point-to-point carrier and does not sell flights with onward connections. Its missed flight policy is governed by its Conditions of Carriage, fare rules, ticket type, UK/EU Regulation 261/2004 (EC 261 and UK 261) for flights to/from the EU/UK, and U.S. DOT regulations for flights to/from the U.S. This policy outlines options for passengers who fail to board their scheduled flight due to personal reasons, airline-related delays, or other circumstances.

Key Policy Details

• No-Show Policy: If you fail to check in by the deadline (2 hours before departure or as specified in your itinerary) or arrive at the boarding gate (typically 30 minutes before departure), you are considered a "no-show." Jet2’s bookings are non-refundable, so the ticket value is forfeited, and the entire itinerary, including return or connecting flights, is canceled as tickets must be used in sequence. You can apply in writing for a refund of Air Passenger Duty (APD) for unused fares, processed within 28 working days via the Insurance Verification Form. Notify Jet2 before departure via the Manage My Booking section or airport counter to explore rebooking options, subject to availability, change fees (e.g., £40 per person per one-way flight), and fare differences.
• Non-Refundable Tickets: No cash refunds are provided for missed flights on non-refundable tickets (all Jet2 scheduled flights). Rebooking is possible, subject to availability, an administration fee (£40 per person per one-way flight), and fare differences based on the current fare price (no refund if the new fare is lower). Changes can be made via the Manage My Booking section or airport sales desks. Promotional or discounted fares may not allow changes.
• 24-Hour Cancellation Policy: For tickets purchased directly from Jet2, you can cancel within 24 hours of booking for a full refund if the flight is at least 7 days away. This applies to all fare types and must be requested via the Manage My Booking section. Tickets purchased through travel agencies may not qualify.
• Missed Connections Due to Delays: As a point-to-point airline, Jet2 is not responsible for missed onward connections booked separately. If you miss a connecting flight within the same Jet2 booking due to a delay or cancellation caused by Jet2, you may be eligible for rebooking on the next available flight (including partner airlines) at no cost. If the delay exceeds 3 hours at your final destination and is within Jet2’s control (e.g., technical issues), you may claim compensation: £220 for flights up to 1500 km, £350 for 1500-3500 km, or £520 for over 3500 km under UK/EU 261, or up to $650 USD under U.S. DOT rules. For delays of 2+ hours (short-haul) or 4+ hours (long-haul), Jet2 provides meals, refreshments, and communication access; for overnight delays, hotel accommodation and transportation are offered, subject to availability. Retain receipts for reimbursement if vouchers are unavailable.
• Extraordinary Circumstances: No compensation is provided for missed flights due to extraordinary circumstances (e.g., adverse weather, air traffic control restrictions, strikes unrelated to Jet2, political unrest, or security risks). Jet2 will assist with rebooking or refunding unused taxes and fees, less an administrative fee, but is not liable for additional expenses (e.g., accommodation, transport). Comprehensive travel insurance is recommended to cover such scenarios.
• Denied Boarding: If you miss a flight due to overbooking and checked in on time, Jet2 will seek volunteers first. If involuntarily denied boarding, you will be rebooked on the next available flight (including partner airlines) and may receive compensation (£220-£520 under UK/EU 261 or $200-$650 USD under U.S. DOT rules, depending on delay duration). Volunteers receive agreed-upon compensation, typically a travel voucher. Meals or refreshments are provided while waiting. Jet2 has a policy not to overbook, but capacity reductions may occur.
• Special Circumstances: For missed flights due to serious illness or death of a close family member, Jet2 may consider fee waivers or refunds with valid documentation (e.g., medical certificate, death certificate) submitted via the Customer Care form. Approval is reviewed case-by-case. Comprehensive travel insurance is recommended for coverage of unforeseen events.

Steps to Take if You Miss Your Flight

• Contact Jet2 immediately via the Manage My Booking section, mobile app, or airport service counter before departure to explore rebooking options (subject to fees and availability) and avoid full itinerary cancellation. Provide your booking reference (e.g., six-letter code like ABC123).
• Explain the reason for missing the flight to determine eligibility for rebooking or fee waivers. For special circumstances, submit documentation via the Customer Care form.
• Apply for an Air Passenger Duty refund for unused fares by submitting the Insurance Verification Form in writing, processed within 28 working days. Obtain a statement of non-travel via Manage My Booking for insurance claims.
• Check your ticket’s fare rules in the Manage My Booking section to understand applicable fees, restrictions, or refund eligibility. Changes can be made online or at airport sales desks; name changes incur a £40 fee per person per one-way flight, plus fare differences.
• Submit compensation or refund claims via the Customer Care form, including your name, booking reference, and supporting documents (e.g., boarding passes, receipts, medical certificates). Refunds take 7-14 days for credit card payments or 20 days for other methods; claims are acknowledged within 28 days. For UK/EU 261 claims, provide signed written permission if claiming for others outside your family group.
• Keep all documentation for claims or expense reimbursements. Report baggage issues within 7 days for damage or 21 days for delays.
• Check travel insurance policies for coverage of missed flights due to valid reasons (e.g., illness, accidents). Submit an Insurance Verification Form for a statement of non-travel or expense confirmation to support insurance claims, processed within 28 working days.

Additional Information

If Jet2 cancels or delays your flight by 3+ hours or cancels with less than 14 days’ notice, you may choose a refund, rebooking, or compensation, depending on the circumstances. For cancellations, Jet2 will offer alternative transport or a full refund to the original payment card within 7 days, including fees for baggage, seats, or meals. Compensation claims for UK/EU flights (£220-£520) can be filed up to 6 years after the flight if the disruption was within Jet2’s control. For delays over 5 hours, you may opt not to travel and request a refund. Retain all receipts for expenses (e.g., hotels, meals) and submit claims within 21 days for delays or 7 days for baggage issues. If dissatisfied with Jet2’s response, appeal to the UK Civil Aviation Authority’s Passenger Advice and Complaints Team (PACT) or, for flights departing Spain, the State Aviation Safety Agency of Spain (AESA). For more details, review Jet2’s Conditions of Carriage or EU261 Customer Information.