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JetBlue Airways Corporation, branded as JetBlue, is a major American low-cost airline headquartered in Long Island City, New York, with its primary operating base at John F. Kennedy International Airport (JFK). Founded in 1998 as NewAir by David Neeleman, JetBlue commenced operations on February 11, 2000, with a mission to “bring humanity back to air travel.” Known for its customer-centric approach, low fares, and premium in-flight experience, JetBlue is the sixth-largest airline in the United States by passengers carried, serving over 100 destinations across the United States, Caribbean, Latin America, Europe, and Canada. As of February 2025, JetBlue operates more than 1,000 daily flights with a fleet of 280 aircraft, blending low-cost efficiency with amenities typically found in full-service carriers, such as free Wi-Fi, in-seat entertainment, and spacious seating. JetBlue’s commitment to sustainability, diversity, and innovation has earned it accolades like the J.D. Power Award for Highest Customer Satisfaction among Low-Cost Carriers in North America (2023, 2024).
Founded by David Neeleman with $160 million in funding, JetBlue aimed to disrupt the airline industry by combining low fares with a superior experience. Its first flight, from JFK to Fort Lauderdale, took off on February 11, 2000, using Airbus A320s equipped with leather seats and DirecTV screens—a first in the industry. By 2004, JetBlue expanded to 30 destinations, introducing the Embraer E190 for smaller markets. The 2007 Valentine’s Day storm exposed operational weaknesses, prompting a customer bill of rights with compensation for delays. JetBlue launched its Mint premium cabin in 2014 for transcontinental routes, expanding to transatlantic flights in 2021 with services to London, Paris, Amsterdam, and Dublin. The airline’s 2022 bid to acquire Spirit Airlines was blocked in 2024 due to antitrust concerns, but JetBlue refocused on fleet modernization and customer experience enhancements. In 2023, JetBlue ended its Northeast Alliance with American Airlines, reinforcing its independent strategy.
JetBlue operates from six focus cities: New York (JFK), Boston, Fort Lauderdale, Los Angeles, Orlando, and San Juan, with JFK as its primary hub. Its network spans over 100 destinations, including domestic hubs like Miami, Chicago, and Seattle; Caribbean and Latin American destinations like Aruba, Cancún, and Bogotá; and transatlantic routes to London (Heathrow and Gatwick), Paris, Amsterdam, Dublin, and Edinburgh (launched 2024). Seasonal routes, such as Grenada and St. Kitts, cater to leisure travelers. JetBlue’s codeshare with Qatar Airways and interline agreements with 40 carriers enhance global connectivity. The airline operates over 1,000 daily flights, with a 2024 load factor of 85.6%, reflecting strong demand.